Ada

Ada is a best-in-class, standalone AI-powered automation platform focused exclusively on creating branded, conversational experiences that deflect contacts and drive resolutions. Unlike tools bolted onto helpdesks, Ada is built from the ground up as a no-code/low-code chatbot platform, offering exceptional control over the conversation design and customer experience. It empowers support teams to build complex, conditional chat flows and leverage its powerful NLU to handle open-ended questions. Ada's analytics are deeply focused on deflection and resolution rates, providing clear ROI metrics. It integrates with virtually any backend system via APIs, allowing it to perform actions like processing returns, booking appointments, or checking account balances in real-time. This makes it a favorite among large brands in telecom, fintech, and e-commerce that require high-volume, brand-consistent, and actionable automation across web, mobile, and social channels. Ada is for organizations that view their support chatbot as a primary customer-facing channel, not just a ticket deflector.