LivePerson

LivePerson is a veteran enterprise messaging platform that has aggressively integrated conversational AI into its core. It specializes in facilitating large-scale, asynchronous messaging conversations between brands and consumers, primarily through its own AI engine and through partnerships with major LLM providers. The platform is built for global enterprises in regulated industries like finance, telecom, and travel, offering robust security, compliance, and scalability. Its AI capabilities power intent detection, automate conversations, and provide real-time agent assist with next-best-action recommendations. LivePerson's Conversational Cloud is designed to manage millions of conversations across channels like SMS, Apple Business Chat, and WhatsApp, with AI handling a significant portion. It's a solution for companies that view messaging as a primary channel and need an industrial-strength platform to manage the volume and complexity with a mix of AI and human agents, all within a secure and measurable environment.