Best Contact Center
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8x8 Work is a unified communications as a service (UCaaS) platform that bundles team chat, voice, video meetings, and contact center capabilities. Its video meeting component supports up to 500 partic...
Nectar Desk is an omnichannel contact center platform that blends help desk ticketing with integrated VoIP telephony, live chat, email, and CRM capabilities. It provides a unified agent desktop, IVR,...
Bitrix24 is a vast, free-tier collaboration platform that includes a fully-featured CRM. Beyond contact and deal management, it incorporates tools for tasks, projects, document management, messaging,...
LivePerson is a veteran enterprise messaging platform that has aggressively integrated conversational AI into its core. It specializes in facilitating large-scale, asynchronous messaging conversations...
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