How does Bitrix24 compare to competitors?

Lunoo provides objective, AI-powered comparisons. Use the comparison tool to see Bitrix24 side-by-side with any alternative.

zoom_in Click to enlarge

Bitrix24

6.0

Fair

Free Plan • From $25/user/month for enterprise plan

language

description Bitrix24 Overview

Bitrix24 is a vast, free-tier collaboration platform that includes a fully-featured CRM. Beyond contact and deal management, it incorporates tools for tasks, projects, document management, messaging, video calls, and a company social intranet. Its CRM includes telephony, marketing automation, and helpdesk. The free plan supports unlimited users with core features, making it attractive for startups and small teams on a tight budget.

It's ideal for organizations looking for a single digital workplace that blends CRM with internal communication and project management. Its ranking acknowledges its incredible breadth and value, though its interface can be complex due to the sheer volume of features.

recommend Best for: Ideal for small businesses and teams looking for a robust collaboration platform with CRM features.

info Bitrix24 Specifications

Api	Available with enterprise plans
Languages	Multiple languages supported
Platforms	Web, iOS, Android
Integrations	Over 100 third-party apps

balance Bitrix24 Pros & Cons

thumb_up Pros

check Comprehensive suite of collaboration tools
check Free tier available with advanced features
check Integration capabilities with third-party apps
check Video conferencing and messaging
check Marketing automation and telephony

thumb_down Cons

close Steep learning curve for new users
close Limited customization options in free plan
close Customer support can be slow
close Resource-intensive, may require powerful hardware
close Lack of native mobile CRM functionality

help Bitrix24 FAQ

Is Bitrix24's free plan sufficient for small businesses?

Yes, the free plan offers many features including CRM and collaboration tools, suitable for small teams.

Can I integrate Bitrix24 with other business apps?

Absolutely, Bitrix24 supports integration with over 100 third-party applications, enhancing its functionality.

How does Bitrix24's CRM compare to paid CRMs?

While the free plan is robust, advanced features in paid plans offer more customization and support for large enterprises.

What is Bitrix24?

Bitrix24 is a vast, free-tier collaboration platform that includes a fully-featured CRM. Beyond contact and deal management, it incorporates tools for tasks, projects, document management, messaging, video calls, and a company social intranet. Its CRM includes telephony, marketing automation, and helpdesk. The free plan supports unlimited users with core features, making it attractive for startups and small teams on a tight budget. It's ideal for organizations looking for a single digital workplace that blends CRM with internal communication and project management. Its ranking acknowledges its incredible breadth and value, though its interface can be complex due to the sheer volume of features.

How good is Bitrix24?

Bitrix24 scores 6.0/10 (Fair) on Lunoo, making it rated in the Team Collaboration category. Bitrix24 scores 7.3/10 due to its comprehensive feature set and free tier, but it suffers from a steep learning curve and limited customization in the...

How much does Bitrix24 cost?

Free Plan • From $25/user/month for enterprise plan. Visit the official website for the most up-to-date pricing.

What are the best alternatives to Bitrix24?

See our alternatives page for Bitrix24 for a ranked list with scores. Top alternatives include: Collaboratory, Collabedit Pro, HeyOrca.

What is Bitrix24 best for?

Ideal for small businesses and teams looking for a robust collaboration platform with CRM features.

How does Bitrix24 compare to Collaboratory?

See our detailed comparison of Bitrix24 vs Collaboratory with scores, features, and an AI-powered verdict.

Is Bitrix24 worth it in 2026?

With a score of 6.0/10, Bitrix24 is a solid option in Team Collaboration. See all Team Collaboration ranked.

What are the key specifications of Bitrix24?

API: Available with enterprise plans
Languages: Multiple languages supported
Platforms: Web, iOS, Android
Integrations: Over 100 third-party apps

swap_horiz

Looking for Bitrix24 alternatives? Compare top competitors ranked & scored

arrow_forward

explore Explore More

emoji_events Best Team Collaboration Rankings arrow_forward compare Bitrix24 vs FreshBooks arrow_forward compare Bitrix24 vs QuickBooks Enterprise arrow_forward compare Bitrix24 vs Google Workspace arrow_forward

Similar to Bitrix24

See all arrow_forward

Microsoft Dynamics 365

format_list_numbered Lists featuring Bitrix24

My Books

190 items #176

arrow_forward

Best CRM Software in 2025

23 items #21

arrow_forward

Best CRM Software for Small Business in 2025

18 items #17

arrow_forward

Reviews & Comments

Write a Review

lock

Please sign in to share your review

rate_review

Be the first to review

Share your thoughts with the community and help others make better decisions.

6.0

Fair

Your Rating Rate now arrow_forward

Why this score

Bitrix24 scores 6.0/10 due to its comprehensive feature set and free tier, but it suffers from a steep learning curve and limited customization in the free plan.

Agree with this score?