American Family
Car Insurance
8.1
Very Good
Overview
American Family Insurance is a mid-level insurance company designed for drivers looking for affordable, comprehensive auto coverage and those who want to bundle home and auto policies. You can access American Family Insurance’s discounts by bundling multiple types of coverage. The company offers diminishing deductible plans and a tool that helps find repair shops.
Reviews & Comments
forum Reviews & Opinions
7 reviews
I like the company as a whole, but I think there needs to be some review of how some of the adjusters and claims managers handle claims. I was rear ended by their insured when he failed to brake and follow at an appropriate distance. I stopped because there was someone stopping in front of me, and stopped traffic in front of them. From the start, the adjuster for American Family was very accusatory and made accusations that I had cut their driver off and slammed my brakes for no good reason.
They were quick, kind. I didn't feel as though I was being tricked in any way. I was highly recommend American Family Insurance and that's from somebody who was hit by one of their clients. She made sure I had a rental car within 24 hours. I look forward to finishing out this policy with her.
Hail damage claim handled poorly. Did file a complaint with our state regulators. Treated as if I wasn't legit from day one despite years of premiums and clearly documented storm. After they treated me as if they were not concerned at multiple encounters, I moved on.
Do not use them if you would like actual help if ever in a car accident. My vehicle was hit by another car and when I called to report my accident to my insurance I was told they would only help advise me if I opened a claim. I had never been in an accident so I had no idea what I was doing. I explained that the other driver was at fault and that their insurance would cover any damages and I only need help with what I needed to do. The company provided false information and told me I could only get help if I opened a claim and that it would be non fault so it would not change my premium rates in the future.
I had an awesome experience with American Family. My wife and I were rear-ended by an uninsured driver near Chicago. Because the driver was uninsured, we had to file a claim on our own insurance policy and pay a $500 deductible. American Family's claims department was actually able to chase down the other driver for the $500! It took a few weeks before the other driver finally paid, but they got it done! Our car is good as new too! Thanks American Family!
Not impressed with your customer service, especially during this pandemic. My vehicle was caught in a hail storm and I filed a claim. Since your claims department did not have adjusters working during this pandemic, I took my vehicle to the dealership for an estimate. The dealership in return sent American Family adjusters photos and the itemized estimate. I received a call from your adjusters wanting to send me a check for 25% less. They said since they couldn’t see by the pictures they would pay less. I then spoke the a manager in claims and was lied to by him. He stated the body shop had agreed to their reduced price when that wasn’t what your first adjuster stated. She had said they would start the work and send pics as they were fixing it to show the damage she could not see in pictures.
Ever since we moved to this company, all our dealings with customer service and claims, our experiences have been outstanding. The personal touches from our agent makes it pleasurable to deal with. We feel we are not just customers but a member of their family. They make it easy to routinely update our policies.
I like the company as a whole, but I think there needs to be some review of how some of the adjusters and claims managers handle claims. I was rear ended by their insured when he failed to brake and follow at an appropriate distance. I stopped because there was someone stopping in front of me, and stopped traffic in front of them. From the start, the adjuster for American Family was very accusatory and made accusations that I had cut their driver off and slammed my brakes for no good reason.
They were quick, kind. I didn't feel as though I was being tricked in any way. I was highly recommend American Family Insurance and that's from somebody who was hit by one of their clients. She made sure I had a rental car within 24 hours. I look forward to finishing out this policy with her.
Hail damage claim handled poorly. Did file a complaint with our state regulators. Treated as if I wasn't legit from day one despite years of premiums and clearly documented storm. After they treated me as if they were not concerned at multiple encounters, I moved on.
Do not use them if you would like actual help if ever in a car accident. My vehicle was hit by another car and when I called to report my accident to my insurance I was told they would only help advise me if I opened a claim. I had never been in an accident so I had no idea what I was doing. I explained that the other driver was at fault and that their insurance would cover any damages and I only need help with what I needed to do. The company provided false information and told me I could only get help if I opened a claim and that it would be non fault so it would not change my premium rates in the future.
I had an awesome experience with American Family. My wife and I were rear-ended by an uninsured driver near Chicago. Because the driver was uninsured, we had to file a claim on our own insurance policy and pay a $500 deductible. American Family's claims department was actually able to chase down the other driver for the $500! It took a few weeks before the other driver finally paid, but they got it done! Our car is good as new too! Thanks American Family!
Not impressed with your customer service, especially during this pandemic. My vehicle was caught in a hail storm and I filed a claim. Since your claims department did not have adjusters working during this pandemic, I took my vehicle to the dealership for an estimate. The dealership in return sent American Family adjusters photos and the itemized estimate. I received a call from your adjusters wanting to send me a check for 25% less. They said since they couldn’t see by the pictures they would pay less. I then spoke the a manager in claims and was lied to by him. He stated the body shop had agreed to their reduced price when that wasn’t what your first adjuster stated. She had said they would start the work and send pics as they were fixing it to show the damage she could not see in pictures.
Ever since we moved to this company, all our dealings with customer service and claims, our experiences have been outstanding. The personal touches from our agent makes it pleasurable to deal with. We feel we are not just customers but a member of their family. They make it easy to routinely update our policies.
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