Freshdesk (Freshchat)

Freshdesk, part of Freshworks, offers its live chat solution through Freshchat—a modern, intuitive messaging platform built for today's conversational customer experience. Freshchat is designed to be fast, collaborative, and AI-powered, seamlessly integrating with the Freshdesk helpdesk for a unified support operation. Notable for its user-friendly interface and strong mobile apps for agents, it emphasizes team collaboration with features like @mentions and private notes. Its AI bot, Freddy AI, can automate responses and triage conversations. It's ideal for small to midsize businesses already in the Freshworks ecosystem or those seeking an affordable yet powerful omnichannel solution. Compared to Zendesk, it's often considered more user-friendly and cost-effective for growing teams. The platform strikes a good balance between advanced features (like chatbots and automation) and approachability, making it a strong contender for companies scaling their support operations.