description Delivering Happiness Overview
"Delivering Happiness" is a 2010 business memoir written by the late internet entrepreneur Tony Hsieh. The book details his career trajectory, focusing heavily on his tenure as the CEO of the online shoe retailer Zappos. Hsieh outlines his philosophy of prioritizing customer service and corporate culture above immediate profits. It is widely read by business professionals, entrepreneurs, and management students looking to understand modern organizational psychology and brand loyalty.
help Delivering Happiness FAQ
What company is Delivering Happiness mainly about?
Tony Hsieh's 2010 memoir focuses heavily on Zappos, the online shoe retailer where he served as CEO. It also covers his earlier company LinkExchange and his experiences with entrepreneurship before Zappos.
What is the famous Zappos employee policy discussed in Delivering Happiness?
The book discusses offering new employees $2,000 to quit after training if they decided the company was not a good fit. The policy was intended to protect Zappos culture by discouraging people who did not genuinely want to work there.
What does Delivering Happiness say about customer service?
Hsieh argues that customer service should be treated as a company-wide responsibility rather than a separate department. The book cites Zappos's growth from $1.6 million in gross merchandise sales in 2000 to more than $1 billion in 2008.
Did Amazon acquire Zappos after the events described in Delivering Happiness?
Yes, Amazon acquired Zappos in a deal valued at more than $1.2 billion when it closed in 2009. The 2010 memoir presents the acquisition as part of the company's growth story, while emphasizing that Hsieh's main theme is culture and purpose.
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