description FeedbackFish Overview
FeedbackFish is a powerful open-source platform designed for collecting and analyzing customer feedback. It allows businesses to embed feedback forms directly into their applications or websites, enabling real-time insights into user experience. Key features include NPS surveys, CSAT tracking, customizable feedback forms with advanced logic, and integrations with popular CRM and helpdesk systems.
It's particularly beneficial for SaaS companies and product teams seeking continuous feedback loops and actionable data to drive product improvements. FeedbackFish's self-hosted option provides complete data control.
info FeedbackFish Specifications
| Analytics | Real-time dashboard, NPS/CSAT scores, response trends |
| Languages | Multi-language support for survey forms |
| Platforms | Web (JavaScript embed), Self-hosted (Docker) |
| Deployment | Cloud-hosted or Self-hosted (Docker, Kubernetes) |
| Data Export | JSON, CSV export available |
| Open Source | MIT License |
| Data Storage | User-controlled (self-hosted) or Cloud (with export options) |
| Integrations | Slack, Jira, Zapier, Webhooks, REST API |
| Survey Types | NPS, CSAT, Custom forms, Open-ended feedback |
| Customization | Full CSS/styling control, custom fields, white-labeling |
balance FeedbackFish Pros & Cons
- Open-source with self-hosting option for full data ownership and privacy control
- Supports NPS surveys and CSAT tracking for comprehensive customer satisfaction measurement
- Easy embedding of feedback forms via JavaScript snippet or SDKs
- Real-time notifications and analytics dashboard for immediate insights
- Generous free tier suitable for small businesses and startups
- Active development with regular updates and community contributions
- Smaller ecosystem of integrations compared to enterprise feedback platforms like Hotjar or Typeform
- Requires technical knowledge for initial setup and self-hosting configuration
- Limited advanced analytics features such as sentiment analysis or AI-powered insights
- Documentation can be incomplete for edge cases and custom implementations
- No built-in phone support; community forums are primary support channel
help FeedbackFish FAQ
How does FeedbackFish pricing compare to similar feedback tools?
FeedbackFish offers a competitive freemium model with a generous free tier, making it cost-effective for small teams. Paid plans unlock advanced features at lower price points than enterprise alternatives like Canny or Hotjar, especially for self-hosted deployments.
Can FeedbackFish be used without technical knowledge?
Basic embedding requires minimal codingjust adding a JavaScript snippet. However, self-hosting or custom configurations demand technical expertise in deployment, database management, and potentially frontend development.
What types of surveys can I create with FeedbackFish?
FeedbackFish supports NPS (Net Promoter Score) surveys, CSAT (Customer Satisfaction Score) ratings, custom feedback forms, and open-ended questions. You can customize fields, styling, and trigger conditions.
Where is feedback data stored when using FeedbackFish?
When self-hosted, all data remains on your own servers, giving complete data ownership. Cloud users have data stored on FeedbackFish's servers with options for data export and deletion.
Does FeedbackFish integrate with popular tools like Slack, Jira, or Zapier?
FeedbackFish provides webhooks and API access for integrations. Native integrations with Slack and Jira exist, though the ecosystem is smaller than enterprise platforms. Zapier support enables connections to hundreds of apps.
What is FeedbackFish?
How good is FeedbackFish?
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What is FeedbackFish best for?
Development teams and businesses seeking an open-source, self-hostable feedback collection solution with full data ownership at an affordable price.
How does FeedbackFish compare to Retently?
Is FeedbackFish worth it in 2026?
What are the key specifications of FeedbackFish?
- Analytics: Real-time dashboard, NPS/CSAT scores, response trends
- Languages: Multi-language support for survey forms
- Platforms: Web (JavaScript embed), Self-hosted (Docker)
- Deployment: Cloud-hosted or Self-hosted (Docker, Kubernetes)
- Data export: JSON, CSV export available
- Open source: MIT License
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