Intercom Fin

Intercom's Fin AI is a paradigm-shifting tool built for the modern, messaging-first support landscape. Unlike traditional ticketing AI, Fin operates as a true conversational resolution bot within Intercom's messenger. It's designed to not just deflect but fully resolve customer issues in a natural, chat-based dialogue. Fin excels by combining a powerful general-purpose large language model (LLM) with your Intercom articles and past resolved conversations, enabling it to answer complex, long-tail questions that fall outside a standard FAQ. It can ask clarifying questions, execute specific actions via integrated workflows (like checking an order status), and hand off to a human agent seamlessly with full context. A standout feature is its proactive capabilities, allowing bots to initiate conversations based on user behavior. Fin is particularly notable for its ease of setup—it can be activated with a single click and begins learning immediately. It's ideal for product-led companies, SaaS businesses, and any organization that prioritizes a conversational, in-product support experience over traditional email-based ticketing, aiming to resolve issues quickly within the flow of the customer's journey.