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Olery Reputation Management

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description Olery Reputation Management Overview

Olery Reputation Management specializes in monitoring and responding to online mentions of companies across the web, tracking sentiment, and proactively addressing negative publicity to safeguard brand integrity and mitigate potential reputational risks.

help Olery Reputation Management FAQ

Can Olery Reputation Management combine reviews from Google, Facebook, and TripAdvisor?

Yes. Olery's Reviews documentation names Google, Facebook, and TripAdvisor integrations, with TripAdvisor replies opening in a new browser tab. [Olery Reviews documentation](https://docs.olery.com/?docs=reputation_reviews)

How does Olery turn hotel reviews into sentiment data?

Olery Sentiment analyzes the tone, intent, and emotion in review text and turns that into sentiment ratings and topics such as breakfast or cleanliness. Its TES, or Traveller Experience Score, combines numerical and sentiment ratings. [Olery Sentiment](https://sentiment.olery.com/)

Can a hotel group compare properties and competitors in Olery?

The Operational KPIs dashboard can show individual properties or groups and benchmark them against competitor data. It offers previous-month, previous-quarter, and previous-year views. [Olery Operational KPIs](https://docs.olery.com/?docs=reputation_operational_kpis)

How many review sources and languages does Olery support?

Olery's FAQ says it collects reviews from over 50 sources, including Booking.com, TripAdvisor, and Google, while its dashboard supports 11 languages. Availability can depend on the property connections in the account. [Olery documentation](https://docs.olery.com/)

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