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TrustMate

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description TrustMate Overview

TrustMate is a customer-review platform for ecommerce businesses and other organizations. It helps companies send review invitations after transactions, collect company and product feedback, and display selected reviews through website widgets. The service is intended for businesses that want a structured review-collection process and an on-site way to show customer experiences to prospective buyers.

help TrustMate FAQ

What does TrustMate monitor besides customer reviews?

TrustMate combines review collection and reputation tools with content distribution, customer communication, and review analysis. Its platform can use customer-generated content to improve a website's SEO and make the brand more visible in search and AI-assisted discovery.

Can TrustMate work with Shopify?

Yes. TrustMate identifies itself as an official Shopify Partner and offers integrations intended to collect reviews from ecommerce customers. The exact installation and features depend on the store platform and selected plan.

Can TrustMate direct different customers to different review sites?

Yes. Its Reputation Manager allows a business to control the percentage of customers invited to each review destination. This can distribute review requests across channels such as TrustMate and Google rather than sending every customer to one site.

Does TrustMate verify imported Google or Facebook reviews?

Imported reviews from Google or Facebook are treated as external content and may not have been collected through TrustMate's own purchase-verification workflow. TrustMate's documentation distinguishes those imported reviews from reviews collected directly through its system.

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