description Virtual Receptionist Service (Specialized) Overview
This niche service focuses exclusively on professional call answering and call forwarding. It is perfect for businesses whose primary pain point is answering the phone professionally when staff are unavailable or when scaling up rapidly. These services often integrate advanced IVR (Interactive Voice Response) systems, giving the caller a highly professional, branded experience immediately upon dialing.
help Virtual Receptionist Service (Specialized) FAQ
What does a Regus virtual receptionist actually do?
Regus's Call Answering service provides professional staff or attendants to answer calls in the business's name, take messages, and forward calls. It is intended for companies that need a credible phone presence without hiring a full-time receptionist.
Can Regus answer calls using my company name?
Yes, Regus describes its call-answering service as answering calls in the client's business name. The service can also provide a local business number and forward calls to the appropriate person or department.
Is Regus Call Answering the same as a Regus virtual office?
No, Call Answering is the phone-handling component, while a virtual office can also include a business address, mail handling, and workspace access. Regus lets customers combine these services, but a company can choose call answering without taking a private office.
Does the Regus receptionist service work after regular business hours?
Regus offers plans and configurations that can include extended or round-the-clock telephone coverage, but availability depends on the location and service level. Confirm the center's hours, languages, escalation rules, and forwarding charges before signing up.
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