Freshworks CRM Alternatives 2026 - Top Competitors Ranked

You're looking at alternatives to:

Freshworks CRM

Freshworks CRM is a cloud-based CRM solution tailored for real estate professionals. It allows freelancers to manage leads, track client interactions, and automate follow-ups with ease. The platform integrates with real estate platforms like Zillow and Realtor.com, enabling users to sync data and ma...

6.2 Fair

apps Top Freshworks CRM Alternatives

The top alternative to Freshworks CRM in 2026 is ServiceNow with a score of 9.6/10, followed by Zendesk Guide (9.4) and HubSpot Service Hub (9.2).

ServiceNow

ServiceNow has evolved from a simple IT ticketing system into a comprehensive enterprise service management platform. It...

Enterprise Workflow Automation Customer Support Cloud Based

9.6 Brilliant

Zendesk Guide

Zendesk Guide is a robust knowledge base solution integrated within the broader Zendesk suite. It offers advanced featur...

Enterprise SAAS AI Powered Support

9.4 Excellent

HubSpot Service Hub

HubSpot Service Hub provides live chat as part of its all-in-one CRM platform, specifically within the free 'Conversatio...

All In One SAAS Inbound Marketing Marketing Automation

9.2 Excellent

Talkdesk

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone suppor...

Cloud Enterprise AI Powered Customer Support

9.1 Excellent

Cerner Health Information Exchange

Cerner’s Health Information Exchange provides a secure platform for exchanging patient health information between hospit...

Secure Enterprise Real Time Cloud Based

8.8 Great

Zendesk

Zendesk is widely recognized for its user-friendly interface and rapid deployment capabilities. It is a dedicated custom...

Business Modern User Friendly E Commerce

8.5 Great

HubSpot Support

HubSpot Support is a SaaS solution designed to assist small business owners with their CRM and customer interactions. It...

SAAS Small Business Responsive CRM

8.4 Great

HelpScout Plus

HelpScout Plus is an email-based help desk software designed to manage customer support requests and email campaigns. It...

Customer Support Ticketing System Email Campaign

8.3 Great

Zoho Desk

Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (...

Budget Friendly Automation AI Assistant SAAS

8.2 Great

Freshservice

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee su...

Automation Customer Support Cloud Based Ticketing

8.2 Great

Desk.com

Desk.com was once a popular, user-friendly ticketing system acquired by Salesforce. However, it has been officially disc...

Customizable E Commerce Web Based Customer Support

7.7 Good

Freshchat

Freshchat, part of the Freshworks ecosystem, is a powerful, user-friendly chatbot platform that excels in omnichannel su...

Multichannel Customer Support Cloud Based Customer Engagement

7.5 Good

Freshly Ticketing

Freshly Ticketing is a ticketing system that integrates with Freshdesk, offering robust support for businesses of all si...

Customer Support Ticketing System Knowledge Base

7.5 Good

Tidio Lite

Tidio Lite is a more affordable option from the Tidio suite, offering live chat and basic AI-powered chatbots for e-comm...

AI Ecommerce Chat Customer Support

7.5 Good

Freshly Knowledge Base

Freshly Knowledge Base is a knowledge base solution that integrates with Freshdesk, offering a centralized repository of...

Customer Support Ticketing System Knowledge Base

7.0 Good

Supportly

Supportly is a powerful helpdesk solution that provides ticket management, live chat, and knowledge base functionalities...

Helpdesk Customer Support Ticketing System Knowledge Base

6.0 Fair

CloudMotive

CloudMotive is a cloud-based customer support and helpdesk platform that helps businesses manage their tickets, response...

Small Business Helpdesk Customer Support Cloud Based

5.6 Mediocre

SupportBee

SupportBee is a privacy-focused, simple email ticketing system built for small teams. It transforms a shared email inbox...

Simple Privacy Focused Customer Support Ticketing System

5.4 Mediocre

Supportly Community

Supportly Community is a free customer support platform that offers basic live chat and ticket management functionalitie...

Customer Support Ticketing System Knowledge Base Live Chat

4.7 Poor

Salesforce Service Cloud Essentials

Salesforce Service Cloud Essentials is a cloud-based solution designed to manage customer inquiries efficiently. It offe...

SAAS Small Business CRM Salesforce

3.7 Poor

summarize Quick Comparison Summary

Alternative	Score	vs Freshworks CRM	Action
ServiceNow Help Desk Enterprise Workflow Automation Customer Support	9.6 Brilliant	+3.4	Compare
Zendesk Guide Help Desk Enterprise SAAS AI Powered	9.4 Excellent	+3.2	Compare
HubSpot Service Hub Help Desk All In One SAAS Inbound Marketing	9.2 Excellent	+3.0	Compare
Talkdesk Help Desk Cloud Enterprise AI Powered	9.1 Excellent	+2.9	Compare
Cerner Health Information Exchange Help Desk Secure Enterprise Real Time	8.8 Great	+2.6	Compare
Zendesk Help Desk Business Modern User Friendly	8.5 Great	+2.3	Compare
HubSpot Support Help Desk SAAS Small Business Responsive	8.4 Great	+2.2	Compare
HelpScout Plus Help Desk Customer Support Ticketing System Email Campaign	8.3 Great	+2.1	Compare
Zoho Desk Help Desk Budget Friendly Automation AI Assistant	8.2 Great	+2.0	Compare
Freshservice Help Desk Automation Customer Support Cloud Based	8.2 Great	+2.0	Compare

See all Help Desk ranked by score

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help Frequently Asked Questions

What are the best alternatives to Freshworks CRM?

The top alternatives to Freshworks CRM in 2026 include ServiceNow, Zendesk Guide, HubSpot Service Hub, Talkdesk, Cerner Health Information Exchange. Each offers unique features and is objectively scored on Lunoo to help you compare.

How does Freshworks CRM compare to its competitors?

Our AI-powered comparison system analyzes features, pricing, user reviews, and expert opinions to provide objective scores. Freshworks CRM scores 6.2/10. Click any alternative above to see a detailed side-by-side comparison.

Is Freshworks CRM worth it in 2026?

Freshworks CRM scores 6.2/10 in the Help Desk category. We recommend comparing it with the 20 alternatives listed above to find the best fit for your needs.

What is the best free alternative to Freshworks CRM?

Several alternatives to Freshworks CRM offer free plans or free tiers. Check the alternatives listed above and visit their websites to compare pricing and free options.

Why should I switch from Freshworks CRM?

Common reasons users look for Freshworks CRM alternatives include pricing, specific feature gaps, better integration needs, or simply exploring newer options. Our objective scoring helps you compare without bias.

How many alternatives to Freshworks CRM are there?

Lunoo currently lists 20 scored alternatives to Freshworks CRM in the Help Desk category, ranked by our AI-powered evaluation system.

Which Freshworks CRM alternative has the highest rating?

ServiceNow currently holds the highest rating among Freshworks CRM alternatives with a score of 9.6/10.

Can I use ServiceNow instead of Freshworks CRM?

ServiceNow is one of the top-rated alternatives to Freshworks CRM. While they serve similar purposes in the Help Desk space, each has distinct strengths. Use our comparison tool above for a detailed side-by-side analysis.

What is the cheapest alternative to Freshworks CRM?

Pricing varies among Freshworks CRM alternatives. We recommend checking each alternative's website for current pricing. Many options in the Help Desk category offer free tiers or competitive pricing.

How are Freshworks CRM alternatives ranked on Lunoo?

Lunoo uses an AI-powered scoring system that analyzes category fit, feature coverage, pricing signals, public reception, recency, and value to provide 0 to 10 scores. Rankings are updated continuously.

Freshworks CRM vs ServiceNow: which is better?

Freshworks CRM scores 6.2/10 while ServiceNow scores 9.6/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.

Freshworks CRM vs Zendesk Guide: which is better?

Freshworks CRM scores 6.2/10 while Zendesk Guide scores 9.4/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.

Freshworks CRM vs HubSpot Service Hub: which is better?

Freshworks CRM scores 6.2/10 while HubSpot Service Hub scores 9.2/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.

swap_horiz Freshworks CRM Alternatives

Freshworks CRM

apps Top Freshworks CRM Alternatives

ServiceNow

Zendesk Guide

HubSpot Service Hub

Talkdesk

Cerner Health Information Exchange

Zendesk

HubSpot Support

HelpScout Plus

Zoho Desk

Freshservice

Desk.com

Freshchat

Freshly Ticketing

Tidio Lite

Freshly Knowledge Base

Supportly

CloudMotive

SupportBee

Supportly Community

Salesforce Service Cloud Essentials

summarize Quick Comparison Summary

help Frequently Asked Questions

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