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Freshservice

8.8

Very Good

Free Plan • From $25/user/month

language

description Freshservice Overview

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITIL-aligned features like incident, problem, change, and release management, along with a CMDB, asset management, and project management. It includes AI for automation and suggestions. Targeted at IT teams of all sizes, it has a free plan for up to 10 agents.

It scores high for its intuitive design that makes ITIL accessible, strong automation capabilities, excellent value, and seamless experience for both agents and employees submitting requests through the service catalog.

recommend Best for: Ideal for small to medium-sized businesses looking for an easy-to-use IT service management solution with robust incident management features.

info Freshservice Specifications

Api	Yes
Platform	Web-based
Languages	English (default), with support for other languages
Integrations	Jira, ServiceNow, Slack, Zendesk

balance Freshservice Pros & Cons

thumb_up Pros

check User-friendly interface
check Comprehensive ITIL-aligned features
check AI-driven automation capabilities
check Robust incident management system

thumb_down Cons

close Limited customization options for advanced users
close Higher cost compared to some competitors
close Steep learning curve for new users
close Occasional performance issues reported by users

help Freshservice FAQ

What is Freshservice used for?

Freshservice is an IT service management tool designed for managing incidents, problems, changes, and releases in a user-friendly manner.

Is there a free plan available?

Yes, Freshservice offers a free plan with limited features to get started.

How does Freshservice handle incident management?

Freshservice provides a comprehensive incident management system that includes automatic assignment, SLA tracking, and resolution workflows.

What is Freshservice?

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITIL-aligned features like incident, problem, change, and release management, along with a CMDB, asset management, and project management. It includes AI for automation and suggestions. Targeted at IT teams of all sizes, it has a free plan for up to 10 agents. It scores high for its intuitive design that makes ITIL accessible, strong automation capabilities, excellent value, and seamless experience for both agents and employees submitting requests through the service catalog.

How good is Freshservice?

Freshservice scores 8.8/10 (Very Good) on Lunoo, making it a well-rated option in the Help Desk Software category. Freshservice scores 8.5/10 due to its user-friendly interface, comprehensive ITIL-aligned features, and AI-driven automation capabilities. However, it...

How much does Freshservice cost?

Free Plan • From $25/user/month. Visit the official website for the most up-to-date pricing.

What are the best alternatives to Freshservice?

See our alternatives page for Freshservice for a ranked list with scores. Top alternatives include: Zoho Desk, Microsoft Dynamics 365 Customer Service, HappyFox.

What is Freshservice best for?

Ideal for small to medium-sized businesses looking for an easy-to-use IT service management solution with robust incident management features.

How does Freshservice compare to Zoho Desk?

See our detailed comparison of Freshservice vs Zoho Desk with scores, features, and an AI-powered verdict.

Is Freshservice worth it in 2026?

With a score of 8.8/10, Freshservice is highly rated in Help Desk Software. See all Help Desk Software ranked.

What are the key specifications of Freshservice?

API: Yes
Platform: Web-based
Languages: English (default), with support for other languages
Integrations: Jira, ServiceNow, Slack, Zendesk

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8.8

Very Good

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Why this score

Freshservice scores 8.8/10 due to its user-friendly interface, comprehensive ITIL-aligned features, and AI-driven automation capabilities. However, it has limitations such as higher costs compared to some competitors and a steep learning curve for new users.

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