Freshservice

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITIL-aligned features like incident, problem, change, and release management, along with a CMDB, asset management, and project management. It includes AI for automation and suggestions. Targeted at IT teams of all sizes, it has a free plan for up to 10 agents.

It scores high for its intuitive design that makes ITIL accessible, strong automation capabilities, excellent value, and seamless experience for both agents and employees submitting requests through the service catalog.