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swap_horiz Freshservice Alternatives

Looking for alternatives to Freshservice? Compare the top Help Desk options ranked by our AI scoring system.

You're looking at alternatives to:
Freshservice

Freshservice

Help Desk Automation Customer Support Cloud Based Ticketing Freshwork

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITIL-aligned features like incident, problem, change, and release management, along with a CMDB, asset management, and project management. It includes AI for autom...

8.2 Great

apps Top Freshservice Alternatives

The top alternative to Freshservice in 2026 is ServiceNow with a score of 9.6/10, followed by Zendesk Guide (9.4) and Talkdesk (9.1).

1
ServiceNow

ServiceNow

ServiceNow has evolved from a simple IT ticketing system into a comprehensive enterprise service management platform. It...

Enterprise Workflow Automation Customer Support Cloud Based
9.6 Brilliant
2
Zendesk Guide

Zendesk Guide

Zendesk Guide is a robust knowledge base solution integrated within the broader Zendesk suite. It offers advanced featur...

Enterprise SAAS AI Powered Support
9.4 Excellent
3
Talkdesk

Talkdesk

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone suppor...

Cloud Enterprise AI Powered Customer Support
9.1 Excellent
4
HappyFox

HappyFox

HappyFox is a robust help desk software known for its powerful workflow automation and business rule engine. It provides...

Mid Market Workflow Automation Workflow On Premise
9.0 Excellent
5
Cerner Health Information Exchange

Cerner Health Information Exchange

Cerner’s Health Information Exchange provides a secure platform for exchanging patient health information between hospit...

Secure Enterprise Real Time Cloud Based
8.8 Great
6
BoldDesk

BoldDesk

BoldDesk by Syncfusion is a modern, cloud-native help desk software with a clean interface, automation rules, a knowledg...

Affordable Automation SAAS Smb
8.7 Great
7
Philips Hue Desk Lamp

Philips Hue Desk Lamp

For those prioritizing ambiance and smart integration, the Philips Hue line offers unparalleled color customization. You...

Automation Home Office Smart Lighting Help Desk Software
8.7 Great
8
HubSpot Service

HubSpot Service

HubSpot Service provides a comprehensive help desk solution for organizations needing efficient customer support. This p...

Customer Support Knowledge Base Non Profit Ticket Management
8.6 Great
9
Gorgias

Gorgias

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms lik...

Automation Ecommerce SAAS E Commerce
8.5 Great
10
Zendesk

Zendesk

Zendesk is widely recognized for its user-friendly interface and rapid deployment capabilities. It is a dedicated custom...

Business Modern User Friendly E Commerce
8.5 Great
11
TaoTronics LED Desk Lamp (High CRI)

TaoTronics LED Desk Lamp (High CRI)

This lamp offers exceptional color accuracy at a highly competitive price point, making it a favorite among hobbyists an...

Adjustable Brightness Crafting Hobbyist Help Desk Software
8.5 Great
12
LiveAgent

LiveAgent

LiveAgent is an all-in-one customer support platform that packs a dense feature set at a competitive price point. It com...

All In One Open Source Budget Ticketing
8.3 Great
13
Zoho Desk

Zoho Desk

Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (...

Budget Friendly Automation AI Assistant SAAS
8.2 Great
14
Kayako

Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, c...

Customer Support Self Service Unified Inbox Established
7.8 Good
15
Desk.com

Desk.com

Desk.com was once a popular, user-friendly ticketing system acquired by Salesforce. However, it has been officially disc...

Customizable E Commerce Web Based Customer Support
7.7 Good
16
Freshchat

Freshchat

Freshchat, part of the Freshworks ecosystem, is a powerful, user-friendly chatbot platform that excels in omnichannel su...

Multichannel Customer Support Cloud Based Customer Engagement
7.5 Good
17
Vision Helpdesk

Vision Helpdesk

Vision Helpdesk is a flexible platform offering cloud, on-premise, and hybrid deployment options. It supports multi-bran...

Cloud On Premise Itil Asset Management
7.4 Good
18
Freshworks CRM

Freshworks CRM

Freshworks CRM is a cloud-based CRM solution tailored for real estate professionals. It allows freelancers to manage lea...

Sales Automation Lead Management Small Business Marketing
6.2 Fair
19
CloudMotive

CloudMotive

CloudMotive is a cloud-based customer support and helpdesk platform that helps businesses manage their tickets, response...

Small Business Helpdesk Customer Support Cloud Based
5.6 Mediocre
20
Salesforce Service Cloud Essentials

Salesforce Service Cloud Essentials

Salesforce Service Cloud Essentials is a cloud-based solution designed to manage customer inquiries efficiently. It offe...

SAAS Small Business CRM Salesforce
3.7 Poor

summarize Quick Comparison Summary

Alternative Score vs Freshservice Action
ServiceNow
ServiceNow
Help Desk Enterprise Workflow Automation Customer Support
9.6 Brilliant +1.4 Compare
Zendesk Guide
Zendesk Guide
Help Desk Enterprise SAAS AI Powered
9.4 Excellent +1.2 Compare
Talkdesk
Talkdesk
Help Desk Cloud Enterprise AI Powered
9.1 Excellent +0.9 Compare
HappyFox
HappyFox
Help Desk Mid Market Workflow Automation Workflow
9.0 Excellent +0.8 Compare
Cerner Health Information Exchange
Cerner Health Information Exchange
Help Desk Secure Enterprise Real Time
8.8 Great +0.6 Compare
BoldDesk
BoldDesk
Help Desk Affordable Automation SAAS
8.7 Great +0.5 Compare
Philips Hue Desk Lamp
Philips Hue Desk Lamp
Help Desk Automation Home Office Smart Lighting
8.7 Great +0.5 Compare
HubSpot Service
HubSpot Service
Help Desk Customer Support Knowledge Base Non Profit
8.6 Great +0.4 Compare
Gorgias
Gorgias
Help Desk Automation Ecommerce SAAS
8.5 Great +0.3 Compare
Zendesk
Zendesk
Help Desk Business Modern User Friendly
8.5 Great +0.3 Compare

See all Help Desk ranked by score

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help Frequently Asked Questions

What are the best alternatives to Freshservice?
The top alternatives to Freshservice in 2026 include ServiceNow, Zendesk Guide, Talkdesk, HappyFox, Cerner Health Information Exchange. Each offers unique features and is objectively scored on Lunoo to help you compare.
How does Freshservice compare to its competitors?
Our AI-powered comparison system analyzes features, pricing, user reviews, and expert opinions to provide objective scores. Freshservice scores 8.2/10. Click any alternative above to see a detailed side-by-side comparison.
Is Freshservice worth it in 2026?
Freshservice scores 8.2/10 on Lunoo, making it a highly-rated option in the Help Desk category. However, alternatives like ServiceNow may better suit specific needs.
What is the best free alternative to Freshservice?
Several alternatives to Freshservice offer free plans or free tiers. Check the alternatives listed above and visit their websites to compare pricing and free options.
Why should I switch from Freshservice?
Common reasons users look for Freshservice alternatives include pricing, specific feature gaps, better integration needs, or simply exploring newer options. Our objective scoring helps you compare without bias.
How many alternatives to Freshservice are there?
Lunoo currently lists 20 scored alternatives to Freshservice in the Help Desk category, ranked by our AI-powered evaluation system.
Which Freshservice alternative has the highest rating?
ServiceNow currently holds the highest rating among Freshservice alternatives with a score of 9.6/10.
Can I use ServiceNow instead of Freshservice?
ServiceNow is one of the top-rated alternatives to Freshservice. While they serve similar purposes in the Help Desk space, each has distinct strengths. Use our comparison tool above for a detailed side-by-side analysis.
What is the cheapest alternative to Freshservice?
Pricing varies among Freshservice alternatives. We recommend checking each alternative's website for current pricing. Many options in the Help Desk category offer free tiers or competitive pricing.
How are Freshservice alternatives ranked on Lunoo?
Lunoo uses an AI-powered scoring system that analyzes category fit, feature coverage, pricing signals, public reception, recency, and value to provide 0 to 10 scores. Rankings are updated continuously.
Freshservice vs ServiceNow: which is better?
Freshservice scores 8.2/10 while ServiceNow scores 9.6/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.
Freshservice vs Zendesk Guide: which is better?
Freshservice scores 8.2/10 while Zendesk Guide scores 9.4/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.
Freshservice vs Talkdesk: which is better?
Freshservice scores 8.2/10 while Talkdesk scores 9.1/10 on Lunoo. The best choice depends on your specific needs. Use our detailed comparison tool for a full breakdown.

category Explore Related Categories

Automation Customer Support Cloud Based Ticketing Itil Asset Management

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