HappyFox

HappyFox is a robust help desk software known for its powerful workflow automation and business rule engine. It provides a classic, feature-rich ticketing system alongside capabilities for asset management and advanced SLA enforcement.

Features include intelligent ticket routing, a customer portal, knowledge base, and multi-channel support. It caters to mid-market businesses across various industries, including IT, education, and manufacturing. It offers both cloud and on-premise deployment options. Pricing is tiered.

HappyFox secures a spot for its strong emphasis on automating complex business processes within support, offering a high degree of customization and control for organizations with well-defined procedural requirements.