Best Ticketing System

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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 Freshly.io
Freshly.io

Freshly.io is a powerful customer support platform that offers advanced ticket management, knowledge base integration, and automation tools. It's ideal for businesses of all sizes looking to streamlin...

9.5 Brilliant
2 HappyFox
HappyFox

HappyFox is a robust help desk software known for its powerful workflow automation and business rule engine. It provides a classic, feature-rich ticketing system alongside capabilities for asset manag...

9.5 Brilliant
3 Freshworks CRM
Freshworks CRM

Freshworks CRM is a comprehensive, cloud-based customer relationship management (CRM) solution designed for small and medium-sized businesses. It offers a wide range of features including lead managem...

9.4 Excellent
4 HelpScout Plus
HelpScout Plus

HelpScout Plus is a powerful customer support tool that excels in email management and ticketing. It offers advanced automation features, making it ideal for businesses needing to handle complex workf...

9.3 Excellent
5 Supportly
Supportly

Supportly is a powerful helpdesk solution that provides ticket management, live chat, and knowledge base functionalities. It's designed to streamline customer support processes and improve overall ser...

9.3 Excellent
6 ServiceNow
ServiceNow

ServiceNow is a comprehensive enterprise platform for IT service management and business process automation. It offers a wide range of tools to streamline operations, improve customer satisfaction, an...

9.3 Excellent
7 Kayako Support
Kayako Support

Kayako Support is a comprehensive customer support ticketing system that offers robust features like live chat, knowledge base, and ticket management. It's ideal for businesses of all sizes looking to...

9.2 Excellent
8 Tidio Pro
Tidio Pro

Tidio Pro is a robust customer support platform that combines live chat, ticketing, and knowledge base features. Its known for its user-friendly interface and strong community support, making it acces...

8.9 Very Good
9 Supportly Pro
Supportly Pro

Supportly Pro is an advanced customer support platform that combines live chat, ticket management, and knowledge base functionalities. It's designed for businesses requiring a comprehensive solution t...

8.7 Very Good
10 Chanty
Chanty

Chanty is a team communication and collaboration tool that combines real-time messaging, voice calls, and project management in one platform. It offers features like automatic translation, file sharin...

8.7 Very Good
11 Zendesk Suite
Zendesk Suite

Zendesk Suite is an omnichannel customer service powerhouse that integrates live chat (formerly Zendesk Chat) seamlessly into a broader ecosystem of ticketing, knowledge base, voice, and social messag...

8.7 Very Good
12 Freshly Chat
Freshly Chat

Freshly Chat is a live chat solution that integrates seamlessly with Freshdesk. It offers real-time customer support and ticketing features, making it ideal for businesses looking to enhance their onl...

8.6 Very Good
13 Freshly Support
Freshly Support

Freshly Support is a comprehensive customer support platform that offers ticketing, live chat, and knowledge base features. It's ideal for businesses of all sizes looking to streamline their customer...

8.6 Very Good
14 Ganymede Pro
Ganymede Pro

Ganymede Pro is a more advanced customer support platform that offers enhanced ticket management, knowledge base, and live chat functionalities. It's designed for businesses with moderate needs but ma...

8.5 Very Good
15 Freshworks Support
Freshworks Support

Freshworks Support is a comprehensive customer support platform that offers ticket management, knowledge base, and live chat functionalities. It's ideal for businesses of all sizes looking to streamli...

8.5 Very Good
16 Freshly Ticketing
Freshly Ticketing

Freshly Ticketing is a ticketing system that integrates with Freshdesk, offering robust support for businesses of all sizes. It provides advanced ticket management features and a knowledge base to emp...

8.5 Very Good
17 Supportly Lite
Supportly Lite

Supportly Lite is a basic customer support platform that offers live chat and ticket management functionalities. It's suitable for businesses looking to provide initial support without the need for ad...

8.5 Very Good
18 Eventbrite
Eventbrite

Eventbrite is a popular event registration and ticketing platform. While primarily used for events, it also offers tools for petition management and campaign creation. Its user-friendly interface and...

8.5 Very Good
19 Zendesk
Zendesk

Zendesk is a robust customer support platform that supports multiple channels including email, chat, and social media. It offers a knowledge base feature to empower customers and agents with self-serv...

8.5 Very Good
20 Redmine + AI
Redmine + AI

While Redmine is not a new entry, combining it with artificial intelligence (AI) features can significantly enhance its capabilities. Redmine is a robust project management and issue tracking system t...

8.5 Very Good
21 Gannt (Ganttify)
Gannt (Ganttify)

Gantify is a project management tool that also offers help desk capabilities. It excels in task and project tracking, making it suitable for teams with complex workflows. However, its primary focus on...

8.4 Very Good
22 Supportly Free
Supportly Free

Supportly Free is a basic customer support platform that offers live chat and ticket management functionalities. It's suitable for businesses looking to provide initial support without the need for ad...

8.3 Very Good
23 Freshworks Chat
Freshworks Chat

Freshworks Chat is a live chat software that can be integrated with Freshworks CRM and other ticketing systems. It allows businesses to provide real-time customer support, track conversations, and man...

8.3 Very Good
24 HubSpot Service
HubSpot Service

HubSpot Service is a customer support platform that enables small businesses to manage tickets, knowledge bases, and self-service portals. It includes live chat, email support, and ticket management f...

8.3 Very Good
25 Ganymede
Ganymede

Ganymede is a customer support platform that offers ticket management, knowledge base, and live chat functionalities. It's designed for small to medium-sized businesses looking for an affordable solut...

8.2 Very Good
26 Ganeti
Ganeti

Ganeti is an open-source helpdesk and ticketing system designed for cloud infrastructure management. It offers a range of features for managing customer support inquiries, including incident tracking,...

8.2 Very Good
27 Zendesk Support
Zendesk Support

Zendesk Support is a well-known customer support platform that offers ticket management, knowledge base, and live chat functionalities. It's suitable for businesses of all sizes but may have a steeper...

8.2 Very Good
28 Supportly Basic
Supportly Basic

Supportly Basic is a basic customer support platform that offers live chat and ticket management functionalities. It's suitable for businesses looking to provide initial support without the need for a...

8.2 Very Good
29 Proprofs CRM
Proprofs CRM

Proprofs CRM provides an easy-to-use interface with a built-in knowledge base and ticketing system. It offers basic CRM features, customizable dashboards, and integration options. Suitable for small b...

8.2 Very Good
30 Zendesk Chat
Zendesk Chat

Zendesk Chat is a live chat solution that integrates seamlessly with the broader Zendesk suite. It offers real-time customer support, AI-powered chatbots, and ticket management features. The platform...

8.2 Very Good
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