Best Customer Support Ticketing

Kayako Support is a comprehensive customer support ticketing system that offers robust features like live chat, knowledge base, and ticket management. It's ideal for businesses of all sizes looking to...

Zendesk is widely recognized for its user-friendly interface and rapid deployment capabilities. It is a dedicated customer support platform that excels at managing high volumes of incoming tickets acr...

Sourcetree, maintained by Atlassian, is a veteran in the Git GUI space. It is a robust, free client that provides a comprehensive set of tools for managing Git and Mercurial repositories. Because it i...

Front transforms the traditional email inbox into a collaborative workspace. It allows teams to manage shared email addresses (like support@ or sales@) without the need for forwarding or CCing. Team m...

Chango is a versatile customer support platform that combines live chat and ticketing functionalities. It offers a user-friendly interface and robust ticket management tools, making it suitable for bu...

Freshchat is a cloud-based live chat and customer service platform that helps businesses engage with customers in real-time. It offers features like ticketing, knowledge base, and analytics to improve...

SupportPal is a self-hosted help desk software that emphasizes white-labeling and customization. It offers ticket management via email and web forms, a knowledge base, department routing, and a client...

Zendesk is a market-leading, omnichannel support suite that consolidates email, chat, voice, social, and messaging into a unified agent workspace. Its key features include intelligent ticket routing,...

Chamilo Helpdesk is an open-source ticketing system that provides a flexible and customizable solution for managing customer support tickets. It's suitable for organizations looking to tailor their he...

UVdesk is an open-source help desk solution with a strong focus on e-commerce integrations, particularly for Magento and Shopify. It provides multi-channel support, a knowledge base, and community-dri...

Jira Service Management (JSM) by Atlassian is an IT service management (ITSM) platform built for both internal IT teams and external customer support, with a strong focus on developer collaboration. I...

Dixa is a conversational customer service platform aiming to create lifelong customer relationships. It unifies voice, email, chat, and messaging into a single thread per customer, using AI for intell...

Freshworks Chat is a live chat software that can be integrated with Freshworks CRM and other ticketing systems. It allows businesses to provide real-time customer support, track conversations, and man...

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms like Shopify, Magento, and BigCommerce. It centralizes support from email, social m...

Zendesk Sell (formerly Base CRM) is a sales-focused CRM built for productivity, featuring a powerful built-in phone dialer, email integration, and predictive capabilities. It emphasizes activity-based...

Ganeti is an open-source helpdesk and ticketing system designed for cloud infrastructure management. It offers a range of features for managing customer support inquiries, including incident tracking,...

Zendesk Support is a well-known customer support platform that offers ticket management, knowledge base, and live chat functionalities. It's suitable for businesses of all sizes but may have a steeper...

Sfreshdesk is a simplified version of Freshdesk, designed for small businesses with basic support needs. It offers essential ticket management features and integrates well with other Salesforce produc...

Re:amaze is a modern help desk and live chat platform with a strong focus on e-commerce and direct-to-consumer brands. It combines email, chat, and social messaging with automation, a knowledge base,...

BoldDesk by Syncfusion is a modern, cloud-native help desk software with a clean interface, automation rules, a knowledge base, and a customer portal. It focuses on providing a comprehensive set of fe...

Ganeti Helpdesk is an open-source helpdesk and ticketing system designed for cloud infrastructure management. It offers a range of features for managing customer support inquiries, including incident...

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management, assignment, notes, SLAs, and automation directly onto the familiar Gmail interfa...

OneDesk uniquely combines help desk ticketing with project management, requirements management, and roadmapping tools in a single platform. It allows teams to capture customer feedback and feature req...

HubSpot Service Hub provides live chat as part of its all-in-one CRM platform, specifically within the free 'Conversations' inbox. This chat tool is deeply integrated with HubSpot's free CRM, marketin...

GoCardless specializes in recurring bank payments (direct debit) with a focus on B2B subscriptions and invoices. It enables businesses to collect payments directly from customer bank accounts at a low...

HappyFox is a robust help desk software known for its powerful workflow automation and business rule engine. It provides a classic, feature-rich ticketing system alongside capabilities for asset manag...

Ganeti Helpdesk Lite is a lightweight open-source helpdesk and ticketing system designed for cloud infrastructure management. It offers a range of basic features for managing customer support inquirie...

GitBucket is an open-source Git service that includes issue tracking and project management features. Its suitable for teams using Git repositories who need a lightweight ticketing system integrated w...

Sfreshservice is a simplified version of Freshservice, designed for organizations with basic IT service management needs. It offers essential ticketing features and integrates well with other ServiceN...