Hiver

Hiver is specifically designed to work with Gmail and may not function as intended with other email clients.

Yes, Hiver offers a free plan that includes basic features such as shared inboxes and automated workflows.

Hiver allows you to set service level agreements (SLAs) for tickets, ensuring timely responses and follow-ups based on predefined rules.

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management, assignment, notes, SLAs, and automation directly onto the familiar Gmail interface. It requires Google Workspace. It is ideal for teams that live in Gmail and want to manage support emails without learning a new platform. Pricing is per user. It ranks well for its zero-learning-curve approach for Gmail users, seamless integration that feels native, and effective collaboration features that eliminate email forwarding and CC chains for shared accounts like support@ or info@.

Hiver scores 8.8/10 (Very Good) on Lunoo, making it a well-rated option in the Help Desk Software category. Hiver scores 8.1/10 due to its seamless integration with Gmail, automated workflows, and shared inbox management. However, it is dependent on Google W...

Free Plan • From $10/user/month. Visit the official website for the most up-to-date pricing.

See our alternatives page for Hiver for a ranked list with scores. Top alternatives include: Groove, Zendesk Support, Zendesk.

Hiver is best suited for teams that primarily use Gmail and need a collaborative help desk solution.

See our detailed comparison of Hiver vs Groove with scores, features, and an AI-powered verdict.

With a score of 8.8/10, Hiver is highly rated in Help Desk Software. See all Help Desk Software ranked.

• API: Yes
• Platform: Web-based
• Languages: English
• Integration: Google Workspace, Zapier, Slack