description Hiver Overview
Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management, assignment, notes, SLAs, and automation directly onto the familiar Gmail interface. It requires Google Workspace. It is ideal for teams that live in Gmail and want to manage support emails without learning a new platform.
Pricing is per user. It ranks well for its zero-learning-curve approach for Gmail users, seamless integration that feels native, and effective collaboration features that eliminate email forwarding and CC chains for shared accounts like support@ or info@.
info Hiver Specifications
| Api | Yes |
| Platform | Web-based |
| Languages | English |
| Integration | Google Workspace, Zapier, Slack |
balance Hiver Pros & Cons
- Seamless integration with Gmail
- Shared inbox management
- Automated workflows and SLAs
- Collaborative notes and comments
- Dependent on Google Workspace
- Limited customization options
- May require additional training for users
- No mobile app available
help Hiver FAQ
Can Hiver be used with other email clients?
Hiver is specifically designed to work with Gmail and may not function as intended with other email clients.
Is there a free plan available for Hiver?
Yes, Hiver offers a free plan that includes basic features such as shared inboxes and automated workflows.
How does Hiver handle SLAs?
Hiver allows you to set service level agreements (SLAs) for tickets, ensuring timely responses and follow-ups based on predefined rules.
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