description Hiver Overview
Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management, assignment, notes, SLAs, and automation directly onto the familiar Gmail interface. It requires Google Workspace. It is ideal for teams that live in Gmail and want to manage support emails without learning a new platform.
Pricing is per user. It ranks well for its zero-learning-curve approach for Gmail users, seamless integration that feels native, and effective collaboration features that eliminate email forwarding and CC chains for shared accounts like support@ or info@.
help Hiver FAQ
Can Hiver be used with other email clients?
Hiver is specifically designed to work with Gmail and may not function as intended with other email clients.
How does Hiver handle SLAs?
Hiver allows you to set service level agreements (SLAs) for tickets, ensuring timely responses and follow-ups based on predefined rules.
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