Dixa

Dixa is a conversational customer service platform aiming to create lifelong customer relationships. It unifies voice, email, chat, and messaging into a single thread per customer, using AI for intelligent routing and insights. It focuses on context and continuity rather than isolated tickets. Targeted at mid-market companies, it uses a value-based pricing model.

It ranks as an emerging, innovative player that challenges traditional ticket-centric models, promoting a more fluid, conversation-based approach to support. Its score reflects its growing presence and modern philosophy.