Best Customer Support Ticketing Systems In 2025

Help Scout is a customer-centric support platform beloved for its simplicity and elegance, with live chat functionality delivered through it...

Salesforce Service Cloud is the enterprise-grade customer service solution within the world's leading CRM platform. Its live chat capabiliti...

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms like Shopify, Magento,...

Zendesk is a market-leading, omnichannel support suite that consolidates email, chat, voice, social, and messaging into a unified agent work...

Front is a collaborative inbox that reimagines email and other channels as a team-based workflow tool. It turns shared email accounts (like...

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITI...

Freshdesk, part of Freshworks, offers its live chat solution through Freshchat—a modern, intuitive messaging platform built for today's conv...

Crisp is an all-in-one customer communication platform that bundles live chat, a shared team inbox, chatbots, email marketing, and CRM featu...

Kustomer, now part of Meta, is an omnichannel CRM and customer service platform renowned for its unified, timeline-based view of every custo...

Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (Zia) to provide sent...

Groove is a straightforward, affordable help desk built for small businesses and startups that find larger platforms overwhelming. It provid...

TeamSupport is a B2B-focused customer support platform designed for software and technology companies. It goes beyond ticketing with feature...

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management, assignment, notes, S...

HubSpot Service Hub provides live chat as part of its all-in-one CRM platform, specifically within the free 'Conversations' inbox. This chat...

Jira Service Management (JSM) by Atlassian is an IT service management (ITSM) platform built for both internal IT teams and external custome...

HappyFox is a robust help desk software known for its powerful workflow automation and business rule engine. It provides a classic, feature-...

LiveAgent is an all-in-one customer support platform that packs a dense feature set at a competitive price point. It combines a help desk ti...

Deskpro is a highly customizable and API-first help desk platform available as cloud or on-premise software. It consolidates email, chat, ph...

BoldDesk by Syncfusion is a modern, cloud-native help desk software with a clean interface, automation rules, a knowledge base, and a custom...

Re:amaze is a modern help desk and live chat platform with a strong focus on e-commerce and direct-to-consumer brands. It combines email, ch...

Dixa is a conversational customer service platform aiming to create lifelong customer relationships. It unifies voice, email, chat, and mess...

Agile CRM is an affordable all-in-one platform combining sales, marketing, and service automation. It includes contact management, email tra...

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-ser...

Helpjuice is a specialized knowledge base software that excels at deflecting support tickets through powerful self-service. While it include...

Vision Helpdesk is a flexible platform offering cloud, on-premise, and hybrid deployment options. It supports multi-brand help desks, ITIL-a...

UserVoice is a feedback and support platform that combines help desk ticketing with robust tools for collecting, analyzing, and acting on cu...

SupportBee is a privacy-focused, simple email ticketing system built for small teams. It transforms a shared email inbox into a support queu...

Zammad is a modern, open-source help desk/ticketing system that can be self-hosted or used as a cloud service. It offers multi-channel suppo...

Nectar Desk is an omnichannel contact center platform that blends help desk ticketing with integrated VoIP telephony, live chat, email, and...

OneDesk uniquely combines help desk ticketing with project management, requirements management, and roadmapping tools in a single platform....

Jitbit Helpdesk is a long-standing, straightforward ticketing system available as a SaaS or self-hosted application. It focuses on email-bas...

SupportPal is a self-hosted help desk software that emphasizes white-labeling and customization. It offers ticket management via email and w...

UVdesk is an open-source help desk solution with a strong focus on e-commerce integrations, particularly for Magento and Shopify. It provide...

osTicket is a popular open-source ticketing system that can be downloaded and installed on your own servers for free. It provides a basic bu...

Spiceworks Help Desk is a completely free, ad-supported ticketing system designed primarily for IT support teams. It includes cloud and on-p...