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Best Shared Inbox

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inventory_2 5 items
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trending_up Scored across 12 criteria
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Rankings use category fit, feature coverage, pricing signals, public reception, and recency. Affiliate relationships do not affect scores.

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0.0 – 10.0
Top Ranked
Best 1 Hiver
Hiver
Free Plan Available From $10/user/month

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management, assignment, notes, SLAs, and automation directly onto the familiar Gmail interfa...

Help Desk Software Collaboration Google Workspace Gmail Native Shared Inbox Simplicity Slack Integration Customer Support Ticketing
9.38 Excellent
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2 Help Scout
Help Scout
Free Plan Available From $25/user/month

Help Scout is a customer-centric support platform beloved for its simplicity and elegance, with live chat functionality delivered through its 'Beacon' product. Unlike complex ticketing systems, Help S...

Help Desk Software Simple SAAS Small Business Knowledge Base Shared Inbox Customer Centric
8.76 Very Good
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3 Crisp
Crisp
Free Plan Available From $12/user/month

Crisp is an all-in-one customer communication platform that bundles live chat, a shared team inbox, chatbots, email marketing, and CRM features into a single, affordable product. It positions itself a...

Live Chat Software All In One Affordable Startup Marketing Automation Multichannel Small Business Chatbot Shared Inbox Whatsapp Unified Inbox SAAS Product
8.68 Very Good
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4 Groove
Groove
Free Plan Available From $9/user/month

Groove is a simple, email-based help desk designed for small businesses that want to provide great support without the complexity of traditional ticketing systems. It treats support emails like person...

Help Desk Software Affordable Small Business Knowledge Base Shared Inbox Simplicity SLA Customer Support Ticketing Customer Support Software
8.27 Very Good
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5 SupportBee
SupportBee
Free Plan Available From $10/user/month

SupportBee is a privacy-focused, simple email ticketing system built for small teams. It transforms a shared email inbox into a support queue with features like ticket assignment, internal comments, S...

Help Desk Software Simple Small Teams Privacy Focused Customer Support Ticketing System Shared Inbox SLA Live Chat Email Ticketing Customer Support Ticketing
5.45 Average
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