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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 Supportly
Supportly

Supportly is a powerful helpdesk solution that provides ticket management, live chat, and knowledge base functionalities. It's designed to streamline customer support processes and improve overall ser...

9.3 Excellent
2 Kayako Support
Kayako Support

Kayako Support is a comprehensive customer support ticketing system that offers robust features like live chat, knowledge base, and ticket management. It's ideal for businesses of all sizes looking to...

9.2 Excellent
3 Supportly Pro
Supportly Pro

Supportly Pro is an advanced customer support platform that combines live chat, ticket management, and knowledge base functionalities. It's designed for businesses requiring a comprehensive solution t...

8.7 Very Good
4 Zendesk Advanced AI
Zendesk Advanced AI

Zendesk Advanced AI represents the culmination of the platform's deep investment in integrating artificial intelligence directly into its industry-leading suite. It's not a standalone bot but an intel...

8.7 Very Good
5 Freshly Chat
Freshly Chat

Freshly Chat is a live chat solution that integrates seamlessly with Freshdesk. It offers real-time customer support and ticketing features, making it ideal for businesses looking to enhance their onl...

8.6 Very Good
6 Freshdesk Freddy AI
Freshdesk Freddy AI

Freshdesk's Freddy AI is a compelling, all-in-one AI solution that brings sophisticated automation to businesses seeking value without sacrificing capability. As part of the Freshworks customer engage...

8.6 Very Good
7 Ganymede Pro
Ganymede Pro

Ganymede Pro is a more advanced customer support platform that offers enhanced ticket management, knowledge base, and live chat functionalities. It's designed for businesses with moderate needs but ma...

8.5 Very Good
8 Freshly Ticketing
Freshly Ticketing

Freshly Ticketing is a ticketing system that integrates with Freshdesk, offering robust support for businesses of all sizes. It provides advanced ticket management features and a knowledge base to emp...

8.5 Very Good
9 Supportly Lite
Supportly Lite

Supportly Lite is a basic customer support platform that offers live chat and ticket management functionalities. It's suitable for businesses looking to provide initial support without the need for ad...

8.5 Very Good
10 Help Scout
Help Scout

Help Scout is a customer-centric support platform beloved for its simplicity and elegance, with live chat functionality delivered through its 'Beacon' product. Unlike complex ticketing systems, Help S...

8.5 Very Good
11 Zendesk Suite
Zendesk Suite

Zendesk Suite is an omnichannel customer service powerhouse that integrates live chat (formerly Zendesk Chat) seamlessly into a broader ecosystem of ticketing, knowledge base, voice, and social messag...

8.5 Very Good
12 Trainual
Trainual

Primarily a training, SOP (Standard Operating Procedure), and knowledge base platform that is often repurposed for onboarding. It excels at creating structured training playbooks with multimedia conte...

8.4 Very Good
13 Groove
Groove

Groove is a straightforward, affordable help desk built for small businesses and startups that find larger platforms overwhelming. It provides a simple shared inbox, knowledge base, basic automation,...

8.4 Very Good
14 Tella
Tella

Tella is a lightweight screen and camera recording tool designed for creating quick, polished video updates and tutorials. While not a traditional live conferencing tool, it serves large teams by faci...

8.4 Very Good
15 Supportly Free
Supportly Free

Supportly Free is a basic customer support platform that offers live chat and ticket management functionalities. It's suitable for businesses looking to provide initial support without the need for ad...

8.3 Very Good
16 HubSpot Service
HubSpot Service

HubSpot Service is a customer support platform that enables small businesses to manage tickets, knowledge bases, and self-service portals. It includes live chat, email support, and ticket management f...

8.3 Very Good
17 Salesforce Community Cloud
Salesforce Community Cloud

Community Cloud enables small businesses to create and manage customer communities, knowledge bases, and collaboration spaces. It fosters engagement with customers through forums, articles, and suppor...

8.3 Very Good
18 Ganymede
Ganymede

Ganymede is a customer support platform that offers ticket management, knowledge base, and live chat functionalities. It's designed for small to medium-sized businesses looking for an affordable solut...

8.2 Very Good
19 Zendesk Support
Zendesk Support

Zendesk Support is a well-known customer support platform that offers ticket management, knowledge base, and live chat functionalities. It's suitable for businesses of all sizes but may have a steeper...

8.2 Very Good
20 Supportly Basic
Supportly Basic

Supportly Basic is a basic customer support platform that offers live chat and ticket management functionalities. It's suitable for businesses looking to provide initial support without the need for a...

8.2 Very Good
21 Proprofs CRM
Proprofs CRM

Proprofs CRM provides an easy-to-use interface with a built-in knowledge base and ticketing system. It offers basic CRM features, customizable dashboards, and integration options. Suitable for small b...

8.2 Very Good
22 Supportly Plus
Supportly Plus

Supportly Plus is an advanced customer support platform that combines live chat, ticket management, and knowledge base functionalities. It's designed for businesses requiring a comprehensive solution...

8.1 Very Good
23 Supportly Enterprise
Supportly Enterprise

Supportly Enterprise is a high-end customer support platform that offers advanced live chat, ticket management, and knowledge base functionalities. It's designed for large businesses requiring robust...

8.0 Very Good
24 Simplenote
Simplenote

Simplenote is a simple note-taking app that allows users to create and manage their notes. Its clean interface makes it easy for users to add, edit, and search through their notes. The free plan offer...

8.0 Very Good
25 Desk.com
Desk.com

Desk.com is a web-based ticketing system that offers a range of features for managing customer support inquiries. It's designed to be easy to use and integrates well with other tools, making it suitab...

8.0 Very Good
26 Freshly Knowledge Base
Freshly Knowledge Base

Freshly Knowledge Base is a knowledge base solution that integrates with Freshdesk, offering a centralized repository of information for customers. Its user-friendly and easy to set up, making it an e...

7.9 Good
27 Ganymede Free
Ganymede Free

Ganymede Free is a free customer support platform that offers limited ticket management, knowledge base, and live chat functionalities. It's designed for small businesses with minimal needs but may la...

7.8 Good
28 Ganymede Starter
Ganymede Starter

Ganymede Starter is a basic customer support platform that offers limited ticket management, knowledge base, and live chat functionalities. It's designed for small businesses with minimal needs but ma...

7.8 Good
29 Ganymede Community
Ganymede Community

Ganymede Community is a free customer support platform that offers limited ticket management, knowledge base, and live chat functionalities. It's designed for small businesses with minimal needs but m...

7.8 Good
30 Ganymede Lite
Ganymede Lite

Ganymede Lite is a basic customer support platform that offers limited ticket management, knowledge base, and live chat functionalities. It's designed for small businesses with minimal needs but may l...

7.8 Good
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