Best Ticket Management

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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 Zendesk
Zendesk

Zendesk is widely recognized for its user-friendly interface and rapid deployment capabilities. It is a dedicated customer support platform that excels at managing high volumes of incoming tickets acr...

8.9 Very Good
2 HubSpot Service
HubSpot Service

HubSpot Service is a customer support platform that enables small businesses to manage tickets, knowledge bases, and self-service portals. It includes live chat, email support, and ticket management f...

8.6 Very Good
3 Chamilo Helpdesk
Chamilo Helpdesk

Chamilo Helpdesk is an open-source ticketing system that provides a flexible and customizable solution for managing customer support tickets. It's suitable for organizations looking to tailor their he...

8.5 Very Good
4 Zendesk Support
Zendesk Support

Zendesk Support is a well-known customer support platform that offers ticket management, knowledge base, and live chat functionalities. It's suitable for businesses of all sizes but may have a steeper...

8.2 Very Good
5 Sfreshdesk
Sfreshdesk

Sfreshdesk is a simplified version of Freshdesk, designed for small businesses with basic support needs. It offers essential ticket management features and integrates well with other Salesforce produc...

8.2 Very Good
6 AutoServiceDesk
AutoServiceDesk

AutoServiceDesk simplifies service request management and customer support. It includes features like ticketing systems, service history tracking, and customer feedback collection to enhance the overa...

8.2 Very Good
7 OneDesk
OneDesk

OneDesk uniquely combines help desk ticketing with project management, requirements management, and roadmapping tools in a single platform. It allows teams to capture customer feedback and feature req...

8.0 Very Good
8 Sfreshservice
Sfreshservice

Sfreshservice is a simplified version of Freshservice, designed for organizations with basic IT service management needs. It offers essential ticketing features and integrates well with other ServiceN...

7.8 Good
9 Accelo
Accelo

Accelo is a 'ServOps' platform designed to automate service delivery for client-work businesses. It streamlines the entire client journey from sales and quoting to project delivery, ticket support, an...

7.8 Good
10 Nectar Desk
Nectar Desk

Nectar Desk is an omnichannel contact center platform that blends help desk ticketing with integrated VoIP telephony, live chat, email, and CRM capabilities. It provides a unified agent desktop, IVR,...

7.5 Good
11 Zoho Desk for Helpdesk
Zoho Desk for Helpdesk

Zoho Desk for Helpdesk is a customer support ticketing system that offers robust ticket management, multichannel support, and advanced analytics. Its designed to help businesses improve their customer...

7.4 Good
12 Gocardless Helpdesk
Gocardless Helpdesk

Gocardless Helpdesk is a customer support ticketing platform designed for small businesses. It offers essential features and integrates well with other Gocardless products.

7.4 Good
13 Sfreshdesk Lite
Sfreshdesk Lite

Sfreshdesk Lite is a simplified version of Freshdesk, designed for small businesses with basic support needs. It offers essential ticket management features and integrates well with other Salesforce p...

7.2 Good
14 Sfreshservice Lite
Sfreshservice Lite

Sfreshservice Lite is a simplified version of Freshservice, designed for organizations with basic IT service management needs. It offers essential ticketing features and integrates well with other Ser...

7.0 Good
15 Zammad
Zammad

Zammad is a modern, open-source help desk/ticketing system that can be self-hosted or used as a cloud service. It offers multi-channel support (email, chat, phone, social), a knowledge base, and autom...

7.0 Good
16 Sfreshdesk Starter
Sfreshdesk Starter

Sfreshdesk Starter is a basic version of Freshdesk, designed for small businesses with minimal support needs. It offers essential ticket management features and integrates well with other Salesforce p...

6.8 Fair
17 Sfreshservice Starter
Sfreshservice Starter

Sfreshservice Starter is a basic version of Freshservice, designed for organizations with minimal IT service management needs. It offers essential ticketing features and integrates well with other Ser...

6.6 Fair
18 Spiceworks Help Desk
Spiceworks Help Desk

Spiceworks Help Desk is a completely free, ad-supported ticketing system designed primarily for IT support teams. It includes cloud and on-premise versions, integrates with network inventory tools, an...

6.5 Fair
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