Best Ticketing

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Best 1 Zendesk Guide
Zendesk Guide
Free Plan Available

Zendesk Guide is the industry standard for customer-facing knowledge bases. It integrates perfectly with the Zendesk Support suite, allowing agents to convert tickets into articles and customers to fi...

9.5 Brilliant
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2 Freshdesk Freddy AI
Freshdesk Freddy AI
From $25/user/month

Freshdesk's Freddy AI is a compelling, all-in-one AI solution that brings sophisticated automation to businesses seeking value without sacrificing capability. As part of the Freshworks customer engage...

8.9 Very Good
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3 Zendesk Advanced AI
Zendesk Advanced AI

Zendesk Advanced AI represents the culmination of the platform's deep investment in integrating artificial intelligence directly into its industry-leading suite. It's not a standalone bot but an intel...

8.9 Very Good
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4 Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service provides a unified platform for agents to manage customer interactions and resolve issues efficiently. It leverages AI for intelligent routing and personalized...

8.7 Very Good
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5 Zendesk AI
Zendesk AI

Zendesk AI is a comprehensive powerhouse designed for organizations that need to manage high volumes of support tickets across multiple channels. It uses intelligent triage to automatically categorize...

8.7 Very Good
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6 HelpDesk (by LiveChat)
HelpDesk (by LiveChat)

HelpDesk is a clean, modern ticketing system developed by the team behind LiveChat. It is designed to be simple and efficient, focusing on the core task of managing customer inquiries. It integrates p...

8.7 Very Good
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7 Zopim
Zopim
Free Plan Available From $19/mo

Zopim, now part of Zendesk, is a live chat solution primarily focused on website visitor engagement. It offers a simple and intuitive interface for real-time customer support. While easy to implement,...

8.5 Very Good
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8 Eventbrite
Eventbrite
Free Plan Available From $19/mo

Eventbrite is a popular platform for discovering and attending events, including many networking opportunities. Users can search for events based on location, interests, and date. Event organizers can...

8.4 Very Good
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9 HubSpot Service Hub
HubSpot Service Hub
Free Plan Available From $50/user/month (paid plan)

HubSpot Service Hub provides live chat as part of its all-in-one CRM platform, specifically within the free 'Conversations' inbox. This chat tool is deeply integrated with HubSpot's free CRM, marketin...

8.4 Very Good
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10 Freshservice
Freshservice
Free Plan Available From $25/user/month

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITIL-aligned features like incident, problem, change, and relea...

8.3 Very Good
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11 Hopin
Hopin

Hopin is an all-in-one virtual events platform designed to host conferences, trade shows, and company summits for very large audiences. It structures events into Stages for keynotes, Sessions for brea...

7.9 Good
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12 HubSpot Live Chat
HubSpot Live Chat

HubSpot Live Chat is integrated within the broader HubSpot CRM platform, offering a seamless experience for startups already using HubSpot's marketing and sales tools. It allows for personalized chat...

7.8 Good
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13 Bond Customer Service
Bond Customer Service

Bond Customer Service is a relatively new platform aiming to provide a unified customer support experience. While it offers a range of features including live chat, ticketing, and a knowledge base, it...

7.8 Good
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14 HelpDesk
HelpDesk

HelpDesk is a straightforward, no-frills ticketing system designed for teams that want to move away from shared email inboxes. It focuses on the basics: assigning tickets, tracking status, and basic r...

7.7 Good
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15 Ticketmaster
Ticketmaster
Free Plan Available From $29/mo

Ticketmaster is a global leader in ticket sales and event marketing. It provides robust ticketing solutions, promotional tools, and live event management features. Suitable for large-scale events and...

7.7 Good
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16 Zoho Desk
Zoho Desk
Free Plan Available From $9/user/month

Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (Zia) to provide sentiment analysis, auto-tagging, and productivity suggestions....

7.7 Good
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17 Pure360
Pure360

Pure360 focuses on email management and customer service automation. It offers features like sentiment analysis and automated workflows. While it can improve email efficiency, its broader support capa...

7.6 Good
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18 EventMobi
EventMobi

EventMobi is a comprehensive event planning platform that integrates with Google Calendar for seamless scheduling, offers detailed budget tracking tools, and provides vendor management features. It ca...

7.6 Good
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19 Deskero
Deskero

Deskero is a straightforward, cloud-based help desk solution that focuses on the essentials of ticket management. It offers a clean interface, multi-channel support, and basic automation rules. It is...

7.5 Good
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20 Event Planner
Event Planner

Event Planner provides calendar integration, ticketing services, and community-building tools. Its a straightforward platform for event organizers who need to manage their events from start to finish.

7.5 Good
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21 Kayako Standard
Kayako Standard

Kayako Standard is a customer service platform offering ticketing, knowledge base, and live chat functionality. It aims to provide a unified experience for both agents and customers. While it offers a...

7.4 Good
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22 Eventzilla
Eventzilla
Free Plan Available From $25/mo

Eventzilla offers calendar integration, budget tracking, and ticketing capabilities. Its user-friendly and suitable for small to medium-sized events, providing a straightforward way to manage all aspe...

7.2 Good
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23 HappyDesk
HappyDesk

HappyDesk is a basic, functional help desk platform that covers the fundamental needs of a support team: ticketing, basic automation, and reporting. It is easy to use and quick to deploy, making it su...

7.1 Good
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24 Eventbrite Webinar
Eventbrite Webinar

Eventbrite Webinar is a relatively new offering from Eventbrite, leveraging their existing event ticketing and registration platform. Its a good option for startups already using Eventbrite for other...

7.0 Good
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25 Eventful
Eventful

Eventful is a platform that integrates with Google Calendar, provides ticketing services, and helps build communities around events. Its particularly useful for organizers who want to engage attendees...

7.0 Good
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26 HelpSpot
HelpSpot

HelpSpot is a mature help desk solution that offers both cloud and on-premise versions. It is known for its simplicity and focus on email management. Unlike many modern platforms that try to do everyt...

6.9 Fair
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27 Eventbrite Webinars
Eventbrite Webinars

Eventbrite Webinars combines event management with webinar scheduling, offering a robust registration system and ticketing options. It integrates with popular CRM tools like Salesforce and provides de...

6.9 Fair
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28 HappyFox
HappyFox
Free Plan Available From $25/mo

HappyFox is a robust help desk software known for its powerful workflow automation and business rule engine. It provides a classic, feature-rich ticketing system alongside capabilities for asset manag...

6.7 Fair
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29 ProProfs Help Desk
ProProfs Help Desk

ProProfs Help Desk is a cloud-based solution offering ticketing, knowledge base, live chat, and automation features. It aims to improve customer satisfaction through efficient support processes. ProPr...

6.6 Fair
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30 CloudMotive
CloudMotive
Free Plan Available From $25/user/month

CloudMotive is a cloud-based customer support and helpdesk platform that helps businesses manage their tickets, responses, and communications. It offers features for ticket creation, resolution tracki...

6.5 Fair
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