Best Helpdesk

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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 Freshly.io
Freshly.io

Freshly.io is a powerful customer support platform that offers advanced ticket management, knowledge base integration, and automation tools. It's ideal for businesses of all sizes looking to streamlin...

9.5 Brilliant
2 Supportly
Supportly

Supportly is a powerful helpdesk solution that provides ticket management, live chat, and knowledge base functionalities. It's designed to streamline customer support processes and improve overall ser...

9.3 Excellent
3 Freshworks
Freshworks

Freshworks is a suite of customer engagement tools that includes CRM, helpdesk, and marketing automation. Its designed for businesses to improve their customer relationships and sales processes. The f...

9.1 Excellent
4 Crisp.io
Crisp.io

Crisp.io is a live chat and customer support platform that helps businesses engage with customers in real-time. It offers features like automated responses, team collaboration tools, and analytics to...

8.7 Very Good
5 Chango
Chango

Chango is a versatile customer support platform that combines live chat and ticketing functionalities. It offers a user-friendly interface and robust ticket management tools, making it suitable for bu...

8.7 Very Good
6 Zendesk Advanced AI
Zendesk Advanced AI

Zendesk Advanced AI represents the culmination of the platform's deep investment in integrating artificial intelligence directly into its industry-leading suite. It's not a standalone bot but an intel...

8.7 Very Good
7 CloudMotive
CloudMotive

CloudMotive is a cloud-based customer support and helpdesk platform that helps businesses manage their tickets, responses, and communications. It offers features for ticket creation, resolution tracki...

8.6 Very Good
8 Freshly Support
Freshly Support

Freshly Support is a comprehensive customer support platform that offers ticketing, live chat, and knowledge base features. It's ideal for businesses of all sizes looking to streamline their customer...

8.6 Very Good
9 Freshdesk Freddy AI
Freshdesk Freddy AI

Freshdesk's Freddy AI is a compelling, all-in-one AI solution that brings sophisticated automation to businesses seeking value without sacrificing capability. As part of the Freshworks customer engage...

8.6 Very Good
10 LiveChat
LiveChat

LiveChat Software is a veteran, high-performance live chat solution focused squarely on speed, sales conversions, and agent efficiency. Launched in 2002, it's one of the most established dedicated cha...

8.6 Very Good
11 Ganymede Pro
Ganymede Pro

Ganymede Pro is a more advanced customer support platform that offers enhanced ticket management, knowledge base, and live chat functionalities. It's designed for businesses with moderate needs but ma...

8.5 Very Good
12 Freshworks Support
Freshworks Support

Freshworks Support is a comprehensive customer support platform that offers ticket management, knowledge base, and live chat functionalities. It's ideal for businesses of all sizes looking to streamli...

8.5 Very Good
13 Zendesk Suite
Zendesk Suite

Zendesk Suite is an omnichannel customer service powerhouse that integrates live chat (formerly Zendesk Chat) seamlessly into a broader ecosystem of ticketing, knowledge base, voice, and social messag...

8.5 Very Good
14 HubSpot Service
HubSpot Service

HubSpot Service is a customer support platform that enables small businesses to manage tickets, knowledge bases, and self-service portals. It includes live chat, email support, and ticket management f...

8.3 Very Good
15 Agile CRM
Agile CRM

Agile CRM is an affordable all-in-one platform combining sales, marketing, and service automation. It includes contact management, email tracking, telephony, help desk, web analytics, and marketing au...

8.3 Very Good
16 Ganymede
Ganymede

Ganymede is a customer support platform that offers ticket management, knowledge base, and live chat functionalities. It's designed for small to medium-sized businesses looking for an affordable solut...

8.2 Very Good
17 Zendesk Support
Zendesk Support

Zendesk Support is a well-known customer support platform that offers ticket management, knowledge base, and live chat functionalities. It's suitable for businesses of all sizes but may have a steeper...

8.2 Very Good
18 Freshdesk (Freshchat)
Freshdesk (Freshchat)

Freshdesk, part of Freshworks, offers its live chat solution through Freshchat—a modern, intuitive messaging platform built for today's conversational customer experience. Freshchat is designed to be...

8.0 Very Good
19 Ganymede Free
Ganymede Free

Ganymede Free is a free customer support platform that offers limited ticket management, knowledge base, and live chat functionalities. It's designed for small businesses with minimal needs but may la...

7.8 Good
20 Ganymede Starter
Ganymede Starter

Ganymede Starter is a basic customer support platform that offers limited ticket management, knowledge base, and live chat functionalities. It's designed for small businesses with minimal needs but ma...

7.8 Good
21 Ganymede Community
Ganymede Community

Ganymede Community is a free customer support platform that offers limited ticket management, knowledge base, and live chat functionalities. It's designed for small businesses with minimal needs but m...

7.8 Good
22 Ganymede Lite
Ganymede Lite

Ganymede Lite is a basic customer support platform that offers limited ticket management, knowledge base, and live chat functionalities. It's designed for small businesses with minimal needs but may l...

7.8 Good
23 Really Simple Systems
Really Simple Systems

Really Simple Systems is a cloud-based CRM designed for small to midsize businesses seeking an uncomplicated, reliable system. It offers modules for sales, marketing campaigns, and customer service de...

7.8 Good
24 Apptivo
Apptivo

Apptivo is an integrated suite of business apps centered around its CRM, offering tools for invoicing, project management, help desk, and more. It approaches CRM as part of a broader business manageme...

7.8 Good
25 Jitbit Helpdesk
Jitbit Helpdesk

Jitbit Helpdesk is a long-standing, straightforward ticketing system available as a SaaS or self-hosted application. It focuses on email-based support with features like a shared inbox, automation rul...

7.0 Good
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