Best Helpdesk

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trending_up Scored across 12 criteria

Rankings use category fit, feature coverage, pricing signals, public reception, and recency. Affiliate relationships do not affect scores.

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Best 1 Zendesk Suite
Zendesk Suite
Free Plan Available From $25/user/month (basic plan)

Zendesk Suite is an omnichannel customer service powerhouse that integrates live chat (formerly Zendesk Chat) seamlessly into a broader ecosystem of ticketing, knowledge base, voice, and social messag...

9.66 Brilliant
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2 Zendesk Advanced AI
Zendesk Advanced AI

Zendesk Advanced AI represents the culmination of the platform's deep investment in integrating artificial intelligence directly into its industry-leading suite. It's not a standalone bot but an intel...

9.57 Brilliant
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3 Freshdesk Freddy AI
Freshdesk Freddy AI
From $25/user/month

Freshdesk's Freddy AI is a compelling, all-in-one AI solution that brings sophisticated automation to businesses seeking value without sacrificing capability. As part of the Freshworks customer engage...

9.24 Excellent
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4 Freshworks
Freshworks
Free Plan Available From $12/month

Freshworks is a CRM platform that includes scheduling features for agencies. It allows users to manage client appointments and integrate with calendars for time blocking. Freshworks supports multiple...

8.84 Very Good
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5 Freshdesk
Freshdesk

Freshdesk offers a compelling balance of features and affordability, making it a popular choice for growing businesses. Its intuitive interface and user-friendly design simplify ticket management and...

8.80 Very Good
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6 LiveChat
LiveChat
Free Plan Available From $12/month

LiveChat Software is a veteran, high-performance live chat solution focused squarely on speed, sales conversions, and agent efficiency. Launched in 2002, it's one of the most established dedicated cha...

8.67 Very Good
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7 Agile CRM
Agile CRM
Free Plan Available From $25/user/month

Agile CRM is an affordable all-in-one platform combining sales, marketing, and service automation. It includes contact management, email tracking, telephony, help desk, web analytics, and marketing au...

8.22 Very Good
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8 Crisp.io
Crisp.io
Free Plan Available From Free/mo with limited features

Crisp.io is a live chat and customer support platform that helps businesses engage with customers in real-time. It offers features like automated responses, team collaboration tools, and analytics to...

7.94 Good
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9 Apptivo
Apptivo
Free Plan Available From $25/mo

Apptivo is an integrated suite of business apps centered around its CRM, offering tools for invoicing, project management, help desk, and more. It approaches CRM as part of a broader business manageme...

7.67 Good
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10 Freshdesk (Freshchat)
Freshdesk (Freshchat)
Free Plan Available From $10/mo

Freshdesk, part of Freshworks, offers its live chat solution through Freshchat—a modern, intuitive messaging platform built for today's conversational customer experience. Freshchat is designed to be...

6.74 Fair
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11 Jitbit Helpdesk
Jitbit Helpdesk
Free Plan Available From $25/user/month

Jitbit Helpdesk is a long-standing, straightforward ticketing system available as a SaaS or self-hosted application. It focuses on email-based support with features like a shared inbox, automation rul...

4.54 Poor
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12
CH
Chango
Free Plan Available From $25/mo

Chango is a versatile customer support platform that combines live chat and ticketing functionalities. It offers a user-friendly interface and robust ticket management tools, making it suitable for bu...

7.11 Good
13
SU
Supportly
Free Plan Available From $25/mo

Supportly is a powerful helpdesk solution that provides ticket management, live chat, and knowledge base functionalities. It's designed to streamline customer support processes and improve overall ser...

7.08 Good
14
CL
CloudMotive
Free Plan Available From $25/user/month

CloudMotive is a cloud-based customer support and helpdesk platform that helps businesses manage their tickets, responses, and communications. It offers features for ticket creation, resolution tracki...

6.68 Fair
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