Best Service Management

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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 Freshly.io
Freshly.io
Free Plan Available From $25/mo

Freshly.io is a powerful customer support platform that offers advanced ticket management, knowledge base integration, and automation tools. It's ideal for businesses of all sizes looking to streamlin...

9.7 Brilliant
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2 HubSpot Service
HubSpot Service
Free Plan Available From $15/user/month

HubSpot Service is a customer support platform that enables small businesses to manage tickets, knowledge bases, and self-service portals. It includes live chat, email support, and ticket management f...

9.2 Excellent
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3 Freshworks Helpdesk
Freshworks Helpdesk
Free Plan Available From $15/user/month

Freshworks Helpdesk is a cloud-based helpdesk software that provides tools for managing customer support tickets, incident tracking, and knowledge base management. It offers features such as ticket ro...

8.8 Very Good
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4 Freshly.io Lite
Freshly.io Lite

Freshly.io Lite is a more affordable option from the Freshly.io suite, offering basic ticket management and knowledge base features for small businesses. While it lacks some advanced features of the P...

6.8 Fair
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5 Ganeti Helpdesk
Ganeti Helpdesk
Free Plan Available

Ganeti Helpdesk is an open-source helpdesk and ticketing system designed for cloud infrastructure management. It offers a range of features for managing customer support inquiries, including incident...

6.4 Fair
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6 Ganeti
Ganeti
Free Plan Available

Ganeti is an open-source helpdesk and ticketing system designed for cloud infrastructure management. It offers a range of features for managing customer support inquiries, including incident tracking,...

6.1 Fair
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7 Ganeti Helpdesk Lite
Ganeti Helpdesk Lite
Free Plan Available

Ganeti Helpdesk Lite is a lightweight open-source helpdesk and ticketing system designed for cloud infrastructure management. It offers a range of basic features for managing customer support inquirie...

6.0 Fair
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