Best Live Chat

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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 Freshly.io
Freshly.io
Free Plan Available From $25/mo

Freshly.io is a powerful customer support platform that offers advanced ticket management, knowledge base integration, and automation tools. It's ideal for businesses of all sizes looking to streamlin...

9.7 Brilliant
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2 Zendesk Support
Zendesk Support
Free Plan Available From $25/user/month (basic plan)

Zendesk Support is a comprehensive customer service platform known for its robust ticketing system, extensive customization options, and powerful reporting. It caters to businesses of all sizes, from...

9.6 Brilliant
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3 Gorgias Pro
Gorgias Pro
From $99/month

Gorgias Pro is a versatile customer support platform that shines in its integration with ecommerce platforms. It offers live chat, ticketing, and knowledge base features, making it an excellent choice...

9.6 Brilliant
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4 Gorgias
Gorgias
Free Plan Available From $25/mo

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms like Shopify, Magento, and BigCommerce. It centralizes support from email, social m...

9.5 Brilliant
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5 Kayako Support
Kayako Support
Free Plan Available From $25/user/month

Kayako Support is a comprehensive customer support ticketing system that offers robust features like live chat, knowledge base, and ticket management. It's ideal for businesses of all sizes looking to...

9.4 Excellent
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6 HelpCrunch
HelpCrunch
Free Plan Available From Free (1 agent), Paid plans from $9/mo per agent

HelpCrunch is an all-in-one platform that combines live chat, email marketing, and a help desk into a single, affordable package. It is designed for businesses that want to engage customers proactivel...

9.2 Excellent
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7 Chatra
Chatra
Free Plan Available From Free (Pro from $16/mo)

Chatra is a simple, effective live chat and messaging platform designed for small businesses and e-commerce stores. It focuses on providing a clean, distraction-free experience for both agents and cus...

9.1 Excellent
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8 Talkdesk
Talkdesk
Free Plan Available From $50/mo

Talkdesk is a powerful customer support platform designed for call centers and businesses with complex needs. It offers advanced features like AI-driven analytics and live chat, making it ideal for or...

8.9 Very Good
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9 Re:amaze
Re:amaze
From $29/month

Re:amaze is a modern help desk and live chat platform with a strong focus on e-commerce and direct-to-consumer brands. It combines email, chat, and social messaging with automation, a knowledge base,...

8.9 Very Good
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10 Freshly Chat
Freshly Chat
Free Plan Available From $10/mo

Freshly Chat is a live chat solution that integrates seamlessly with Freshdesk. It offers real-time customer support and ticketing features, making it ideal for businesses looking to enhance their onl...

8.6 Very Good
11 Gorgias Live Chat
Gorgias Live Chat
Free Plan Available From $29/mo

Gorgias Live Chat is a live chat tool designed for e-commerce businesses. It offers real-time customer support, order management, and analytics features to help improve the shopping experience. The pl...

8.6 Very Good
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12 Crisp Chat
Crisp Chat
Free Plan Available From $9/user/month

Crisp Chat is a live chat solution that helps businesses engage with customers in real-time. It offers advanced features like automated responses, team collaboration tools, and analytics to improve cu...

8.5 Very Good
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13 Gorgias Lite
Gorgias Lite
Free Plan Available From $19/mo

Gorgias Lite is a more affordable option from the Gorgias suite, offering live chat and basic AI-powered chatbots for e-commerce businesses. It's designed to be easy to use and integrates with popular...

8.5 Very Good
Visit
14 Zopim
Zopim
Free Plan Available From $19/mo

Zopim, now part of Zendesk, is a live chat solution primarily focused on website visitor engagement. It offers a simple and intuitive interface for real-time customer support. While easy to implement,...

8.4 Very Good
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15 Vonage Chat API
Vonage Chat API
Free Plan Available From $9.99/mo

Vonage Chat API is a chatbot and messaging platform that uses AI to provide personalized interactions. It offers businesses the flexibility to integrate chat capabilities into their existing applicati...

8.3 Very Good
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16 GoLive by Shopify
GoLive by Shopify
Free Plan Available From $9/month

GoLive by Shopify is a powerful live streaming tool that integrates seamlessly with the e-commerce platform. It offers high-quality video and audio, real-time chat features, and detailed analytics to...

8.3 Very Good
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17 GetResponse
GetResponse
Free Plan Available From $19/mo

GetResponse is an all-in-one online marketing platform built around email marketing. It provides a comprehensive suite that includes email campaigns, marketing automation, landing pages, webinars, and...

8.3 Very Good
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18 Kayako
Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer jou...

8.2 Very Good
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19 Bold360
Bold360

Bold360 is a conversational AI platform that combines chatbot technology with live chat capabilities. It leverages NLP to understand user intent and provides tools for building personalized conversati...

8.1 Very Good
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20 Zoho SalesIQ
Zoho SalesIQ

Zoho SalesIQ is a live chat and chatbot platform integrated with Zoho CRM. Agencies using Zoho CRM can leverage it to engage website visitors, qualify leads, and provide customer support. It offers a...

8.1 Very Good
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21 Smartsupp
Smartsupp

Smartsupp is a chat solution specifically designed for e-commerce businesses, offering features like visitor recording, conversion funnels, and automated chatbot flows. The platform integrates with ma...

8.1 Very Good
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22 Freshly Support
Freshly Support
Free Plan Available From $25/mo

Freshly Support is a comprehensive customer support platform that offers ticketing, live chat, and knowledge base features. It's ideal for businesses of all sizes looking to streamline their customer...

8.0 Very Good
Visit
23 Tawk.to
Tawk.to
Free Plan Available From $9/month

Tawk.to stands out as a completely free live chat solution, making it an attractive option for small businesses and startups. It offers a range of features including chat history, mobile responsivenes...

8.0 Very Good
Visit
24 Zopim Classic
Zopim Classic

Zopim Classic is the older version of Zendesk's live chat offering. While still functional, it lacks the features and integrations of newer platforms and is considered a legacy product. It's a basic o...

7.8 Good
Visit
25 kommunicate
kommunicate

kommunicate is a platform that combines live chat, chatbot, and knowledge base functionalities. Agencies can use it to provide comprehensive customer support solutions for their clients. It offers a v...

7.8 Good
Visit
26 Bond Customer Service
Bond Customer Service

Bond Customer Service is a relatively new platform aiming to provide a unified customer support experience. While it offers a range of features including live chat, ticketing, and a knowledge base, it...

7.8 Good
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27 Lucky Orange
Lucky Orange

Lucky Orange is a product analytics tool that provides detailed insights into user behavior through session recordings and user feedback. It helps businesses understand how users interact with their p...

7.6 Good
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28 Crisp.io
Crisp.io
Free Plan Available From Free/mo with limited features

Crisp.io is a live chat and customer support platform that helps businesses engage with customers in real-time. It offers features like automated responses, team collaboration tools, and analytics to...

7.6 Good
Visit
29 Klenty
Klenty

Klenty is a highly effective sales engagement platform that bridges the gap between simple cold email tools and complex enterprise platforms. It is particularly well-known for its deep, native integra...

7.5 Good
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30 Tidio Lite
Tidio Lite
Free Plan Available From $14/month

Tidio Lite is a more affordable option from the Tidio suite, offering live chat and basic AI-powered chatbots for e-commerce businesses. It's designed to be easy to use and integrates with popular e-c...

7.5 Good
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