Best Live Chat

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trending_up Scored across 12 criteria

Rankings use category fit, feature coverage, pricing signals, public reception, and recency. Affiliate relationships do not affect scores.

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Best 1 Gorgias Pro
Gorgias Pro
From $99/month

Gorgias Pro is a versatile customer support platform that shines in its integration with ecommerce platforms. It offers live chat, ticketing, and knowledge base features, making it an excellent choice...

9.80 Brilliant
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2 LiveAgent
LiveAgent
Free Plan Available From $25/mo

LiveAgent is an all-in-one customer support platform that packs a dense feature set at a competitive price point. It combines a help desk ticketing system, live chat, a built-in call center, and a kno...

9.30 Excellent
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3 Gorgias Live Chat
Gorgias Live Chat
Free Plan Available From $29/mo

Gorgias Live Chat is a live chat tool designed for e-commerce businesses. It offers real-time customer support, order management, and analytics features to help improve the shopping experience. The pl...

9.13 Excellent
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4 Re:amaze
Re:amaze
From $29/month

Re:amaze is a modern help desk and live chat platform with a strong focus on e-commerce and direct-to-consumer brands. It combines email, chat, and social messaging with automation, a knowledge base,...

9.03 Excellent
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5 Talkdesk
Talkdesk
Free Plan Available From $50/mo

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone support volume is high or where AI-driven voice analytics are critical. It treats the...

8.90 Very Good
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6 GetResponse
GetResponse
Free Plan Available From $19/mo

GetResponse is an all-in-one online marketing platform built around email marketing. It provides a comprehensive suite that includes email campaigns, marketing automation, landing pages, webinars, and...

8.88 Very Good
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7 Kayako
Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer jou...

8.06 Very Good
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8 Crisp.io
Crisp.io
Free Plan Available From Free/mo with limited features

Crisp.io is a live chat and customer support platform that helps businesses engage with customers in real-time. It offers features like automated responses, team collaboration tools, and analytics to...

7.94 Good
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9 Tidio Lite
Tidio Lite
Free Plan Available From $14/month

Tidio Lite is a more affordable option from the Tidio suite, offering live chat and basic AI-powered chatbots for e-commerce businesses. It's designed to be easy to use and integrates with popular e-c...

7.79 Good
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10 Freshworks Chat
Freshworks Chat
Free Plan Available From $12/user/month

Freshworks Chat is a live chat software that can be integrated with Freshworks CRM and other ticketing systems. It allows businesses to provide real-time customer support, track conversations, and man...

7.58 Good
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11 Freshchat
Freshchat
Free Plan Available From $10/user/month

Freshchat, part of the Freshworks ecosystem, is a powerful, user-friendly chatbot platform that excels in omnichannel support. It allows agents to manage conversations from WhatsApp, Facebook Messenge...

7.49 Good
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12 Freshchat Lite
Freshchat Lite
Free Plan Available From $15/user/month

Freshchat Lite offers basic live chat support with AI assistance at an affordable price. It is ideal for small businesses and startups looking to enhance customer engagement without breaking the budge...

7.25 Good
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13 GoLive by Shopify
GoLive by Shopify
Free Plan Available From $9/month

GoLive by Shopify is a powerful live streaming tool that integrates seamlessly with the e-commerce platform. It offers high-quality video and audio, real-time chat features, and detailed analytics to...

6.70 Fair
14 SupportBee
SupportBee
Free Plan Available From $10/user/month

SupportBee is a privacy-focused, simple email ticketing system built for small teams. It transforms a shared email inbox into a support queue with features like ticket assignment, internal comments, S...

5.45 Average
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15 Chanty
Chanty
Free Plan Available From $4/user/month

Chanty is a simple, AI-powered team chat platform designed to boost productivity. It stands out by including a built-in task manager that allows users to turn any message into a task with a single cli...

5.20 Average
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