Kayako has a Lunoo score of 8.2/10. This score is based on an AI-powered analysis of features, user reviews, expert opinions, and overall quality.

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Kayako

8.2

Very Good

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description Kayako Overview

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer journey across channels. Features include collision detection, SLAs, workflow automation, and a customer portal. It targets small to midsize businesses with straightforward paid plans.

It earns a solid score for its reliability, clean interface, effective unification of channels, and strong focus on providing context to agents so they can deliver personalized, efficient support without jumping between disparate systems.

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What is Kayako?

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer journey across channels. Features include collision detection, SLAs, workflow automation, and a customer portal. It targets small to midsize businesses with straightforward paid plans. It earns a solid score for its reliability, clean interface, effective unification of channels, and strong focus on providing context to agents so they can deliver personalized, efficient support without jumping between disparate systems.

How good is Kayako?

Kayako scores 8.2/10 (Very Good) on Lunoo, making it a well-rated option in the Help Desk Software category.

What are the best alternatives to Kayako?

See our alternatives page for Kayako for a ranked list with scores. Top alternatives include: Gorgias, HappyFox, SupportBee.

How does Kayako compare to Gorgias?

See our detailed comparison of Kayako vs Gorgias with scores, features, and an AI-powered verdict.

Is Kayako worth it in 2026?

With a score of 8.2/10, Kayako is highly rated in Help Desk Software. See all Help Desk Software ranked.

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