Best Communication Tools For Customer Service And Support
This list ranks communication tools based on features like integration capabilities, ease of use, customer support quality, scalability, and user reviews.
Top Ranked
Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms like Shopify, Magento, and BigCommerce. It centralizes support from email, social m...
Salesforce Service Cloud is the enterprise-grade customer service solution within the world's leading CRM platform. Its live chat capabilities are not a standalone product but a deeply integrated chan...
Airtable is a hybrid spreadsheet-database platform that enables teams to build custom applications for project management, CRM, and more. It stores data in linked tables that can be viewed as grids, K...
Freshchat is a cloud-based live chat and customer service platform that helps businesses engage with customers in real-time. It offers features like ticketing, knowledge base, and analytics to improve...
Zendesk is a robust customer support platform that supports multiple channels including email, chat, and social media. It offers a knowledge base feature to empower customers and agents with self-serv...
Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITIL-aligned features like incident, problem, change, and relea...
Intercom is a comprehensive conversational relationship platform that redefines live chat by blending messaging, automation, and AI into a unified system for support, engagement, and sales. Founded in...
HelpScout is a customer support tool that focuses on email and ticket management. It offers personalized communication features, advanced reporting, and integrations with e-commerce platforms like Sho...
ActiveCampaign is a powerful customer experience automation platform that goes far beyond basic email marketing. It combines sophisticated email marketing, marketing automation, CRM, and sales automat...
Freshdesk, part of Freshworks, offers its live chat solution through Freshchat—a modern, intuitive messaging platform built for today's conversational customer experience. Freshchat is designed to be...
Desk.com is a user-friendly helpdesk software that offers a ticketing system, knowledge base, and CRM integration. It's designed for small to medium-sized businesses looking for an easy-to-use solutio...
Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (Zia) to provide sentiment analysis, auto-tagging, and productivity suggestions....
Crisp is an all-in-one customer communication platform that bundles live chat, a shared team inbox, chatbots, email marketing, and CRM features into a single, affordable product. It positions itself a...
Talkdesk is a powerful customer support platform designed for call centers and businesses with complex needs. It offers advanced features like AI-driven analytics and live chat, making it ideal for or...
Zapier is a popular automation tool that connects and automates workflows between different apps and services. It supports over 2,500 integrations, making it one of the most versatile tools in its cat...
Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer jou...
Chime is a cloud-based communication tool that combines team messaging, video conferencing, and file sharing. It offers robust collaboration features for remote teams and integrates with popular tools...
