Best Itil

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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 ServiceNow IT Service Management
ServiceNow IT Service Management
From $15/user/month

ServiceNow is the undisputed leader for large-scale enterprise IT service management. It is a massive, highly configurable platform that can handle the most complex business processes imaginable. Whil...

9.6 Brilliant
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2 SysAid
SysAid

SysAid is a robust ITSM platform that focuses heavily on service automation. It aims to reduce the manual workload for IT teams by automating everything from ticket routing to password resets and soft...

8.8 Very Good
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3 Freshservice
Freshservice
Free Plan Available From $25/user/month

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITIL-aligned features like incident, problem, change, and relea...

8.8 Very Good
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4 Jira Service Management
Jira Service Management
Free Plan Available From $7/mo per user

Jira Service Management (JSM) by Atlassian is an IT service management (ITSM) platform built for both internal IT teams and external customer support, with a strong focus on developer collaboration. I...

8.1 Very Good
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5 ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a powerhouse for organizations that prefer a comprehensive, all-in-one ITIL-ready solution. It is particularly popular for its strong on-premise deployment options, th...

7.5 Good
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6 ITIL 4 Foundation
ITIL 4 Foundation

ITIL 4 Foundation provides a foundational understanding of IT service management principles and practices. It covers the key concepts of the ITIL 4 framework, including service value system, guiding p...

7.1 Good
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7 Vision Helpdesk
Vision Helpdesk
Free Plan Available From $25/user/month

Vision Helpdesk is a flexible platform offering cloud, on-premise, and hybrid deployment options. It supports multi-brand help desks, ITIL-aligned service desk features, asset management, and a custom...

6.4 Fair
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