Free Plan • From $7/mo per user
Jira Service Management (JSM) by Atlassian is an IT service management (ITSM) platform built for both internal IT teams and external customer support, with a strong focus on developer collaboration. It excels in ITIL processes like incident, problem, and change management. Key features include a customizable service portal, automated request queues, SLA management, and native integration with Jira Software for seamless dev-to-ops workflows.
Its target audience is tech companies, IT departments, and teams using Agile/DevOps practices. Pricing is based on agents, with a free plan for up to 3. It ranks for its unique strength in bridging the gap between support and development, facilitating rapid incident response and transparent communication.
| Apis | REST API, GraphQL API |
| Platform | Web-based |
| Languages | English (primary), multiple languages supported |
| Integrations | Atlassian Connect, Zapier, Slack, Microsoft Teams |
JSM offers a freemium model with basic features available for free, but advanced features require a paid subscription.
Yes, it supports integration with various Atlassian products and third-party tools via APIs and webhooks.
JSM provides robust incident management through automated workflows, prioritization, and resolution tracking.
Been using Jira Service Management for a year now. It works fine for basic ticketing but gets clunky with more complex projects.
Been using Jira Service Management for a year now. It works fine for basic ticketing but gets clunky with more complex projects.
Been using Jira Service Management for a year now. It works fine for basic ticketing but gets clunky with more complex projects.
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