Best CRM

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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 Copper CRM
Copper CRM

Copper CRM is a powerful, cloud-based customer relationship management (CRM) tool that offers an intuitive interface and robust features for managing leads, contacts, deals, and more. It's ideal for s...

9.6 Brilliant
2 Salesforce Essentials
Salesforce Essentials

Salesforce Essentials is the small business edition of the world's leading CRM, delivering core Salesforce power in a simplified, cost-effective package. It provides tools for account and contact mana...

9.5 Brilliant
3 Salesforce Nonprofit Success Pack
Salesforce Nonprofit Success Pack

The Salesforce Nonprofit Success Pack provides a suite of CRM tools specifically designed for nonprofits. It includes features like donation tracking, volunteer management, and event registration. Wit...

9.3 Excellent
4 Freshworks
Freshworks

Freshworks is a suite of customer engagement tools that includes CRM, helpdesk, and marketing automation. Its designed for businesses to improve their customer relationships and sales processes. The f...

9.1 Excellent
5 Salesforce Pardot
Salesforce Pardot

Salesforce Pardot is a powerful CRM tool designed for event management, offering advanced lead generation and marketing automation features. It integrates seamlessly with Salesforce CRM to provide com...

8.9 Very Good
6 Zendesk Support Suite
Zendesk Support Suite

Zendesk is a market-leading, omnichannel support suite that consolidates email, chat, voice, social, and messaging into a unified agent workspace. Its key features include intelligent ticket routing,...

8.7 Very Good
7 Salesforce Service Cloud Einstein
Salesforce Service Cloud Einstein

Salesforce Service Cloud Einstein is the AI powerhouse for enterprises deeply embedded in the Salesforce ecosystem. It infuses every aspect of the service workflow with predictive intelligence, levera...

8.7 Very Good
8 Gong.io
Gong.io

Gong.io is the enterprise-grade powerhouse in the conversation intelligence space, specifically engineered for revenue teams. It goes far beyond meeting assistance to provide deep analytical insights...

8.7 Very Good
9 HubSpot for Education
HubSpot for Education

HubSpot offers a comprehensive suite of tools specifically tailored for educational institutions. It includes CRM, email marketing, and lead tracking features to help manage prospective students throu...

8.5 Very Good
10 HubSpot CRM Integration
HubSpot CRM Integration

The official HubSpot CRM integration offers seamless data synchronization, lead tracking, and automated workflows. It supports advanced features like custom fields, deal stages, and pipeline managemen...

8.5 Very Good
11 Zendesk Suite
Zendesk Suite

Zendesk Suite is an omnichannel customer service powerhouse that integrates live chat (formerly Zendesk Chat) seamlessly into a broader ecosystem of ticketing, knowledge base, voice, and social messag...

8.5 Very Good
12 HubSpot
HubSpot

HubSpot is a comprehensive CRM platform with a powerful, integrated email marketing suite. It excels at connecting email campaigns to the full customer lifecycle, offering visual automation builders,...

8.5 Very Good
13 DonorPerfect
DonorPerfect

DonorPerfect is a CRM designed for non-profits, focusing on donor management and fundraising. It includes features like donation tracking, event management, and personalized communication tools. Its i...

8.4 Very Good
14 Capsule CRM Pro Business
Capsule CRM Pro Business

Capsule CRM Pro Business is a customer relationship management (CRM) software designed to help businesses manage their contacts, leads, and sales processes more efficiently. Key features include conta...

8.4 Very Good
15 Freshsales Business
Freshsales Business

Freshsales Business is a customer relationship management (CRM) software designed to help small and medium-sized enterprises manage their sales processes more efficiently. Key features include lead ma...

8.4 Very Good
16 Capsule CRM Pro
Capsule CRM Pro

Capsule CRM Pro is a customer relationship management (CRM) software designed to help businesses manage their contacts, leads, and sales processes more efficiently. Key features include contact manage...

8.4 Very Good
17 Pipedrive Enterprise
Pipedrive Enterprise

Pipedrive Enterprise is a customer relationship management (CRM) software designed to help businesses manage their sales processes and customer interactions more efficiently. It offers advanced featur...

8.4 Very Good
18 Freshsales Pro
Freshsales Pro

Freshsales Pro is a customer relationship management (CRM) software designed to help businesses manage their sales pipeline and customer interactions efficiently. It offers features such as lead manag...

8.4 Very Good
19 Pipedrive Pro
Pipedrive Pro

A cloud-based CRM software designed for sales teams, offering contact management, sales pipeline tracking, and marketing automation.

8.4 Very Good
20 Ontraport
Ontraport

An all-in-one business automation platform aimed at coaches, consultants, and small service-based businesses. It combines marketing automation, CRM, email, landing pages, and e-commerce/membership fun...

8.4 Very Good
21 Durable
Durable

Durable is an AI-powered platform that builds a complete small business website, including copy and images, in 30 seconds. Beyond the site, it includes a simple CRM, invoicing, and an AI assistant for...

8.4 Very Good
22 Holded
Holded

Holded is a Spanish 'ERP for small businesses' that combines accounting with CRM, project management, and inventory. Its accounting module handles invoicing, expenses, bank synchronization, and report...

8.4 Very Good
23 Avaza
Avaza

Avaza is an all-in-one suite covering project management, time tracking, expense management, quoting, invoicing, and CRM. Its integrated approach allows an agency to run much of its operations from on...

8.4 Very Good
24 Scoro
Scoro

Scoro is a comprehensive end-to-end work management software specifically for professional service agencies. It integrates project management with CRM, quoting, time tracking, billing, and financial r...

8.4 Very Good
25 Kustomer
Kustomer

Kustomer, now part of Meta, is an omnichannel CRM and customer service platform renowned for its unified, timeline-based view of every customer interaction. Its AI capabilities, Kustomer IQ, are built...

8.4 Very Good
26 Zoho CRM Starter
Zoho CRM Starter

Zoho CRM Starter is a customer relationship management (CRM) tool designed for small businesses. It helps manage leads, contacts, and sales processes efficiently with basic features.

8.3 Very Good
27 Nimble CRM
Nimble CRM

Nimble CRM combines contact management, sales automation, and marketing tools in one platform. Its designed to be lightweight and easy-to-use for small businesses looking to manage customer relationsh...

8.3 Very Good
28 Agile CRM
Agile CRM

Agile CRM is an affordable all-in-one platform combining sales, marketing, and service automation. It includes contact management, email tracking, telephony, help desk, web analytics, and marketing au...

8.3 Very Good
29 Keap
Keap

Keap is a leading all-in-one CRM, marketing automation, and payment platform built specifically for small businesses and entrepreneurs. It combines contact management with powerful automated email mar...

8.3 Very Good
30 Capsule CRM
Capsule CRM

Capsule CRM is a straightforward, easy-to-use CRM focused on visual pipeline management and contact history. It offers core features like contact and company records, opportunity tracking, tasks, and...

8.2 Very Good
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Frequently Asked Questions

What is the best CRM software for small businesses?

The top CRM software for small businesses includes HubSpot CRM, Salesforce Essentials, Zoho CRM, Pipedrive, and Freshsales.

How much does CRM software cost?

CRM software pricing varies depending on the provider, with some offering free options or freemium models. Most plans start at around $10-20 per user per month.

What features should I look for in a CRM software?

When selecting a CRM software, consider features such as contact management, sales pipeline tracking, marketing automation, and integration with other business tools.

Can CRM software help small businesses grow?

Yes, CRM software can significantly aid small businesses in managing customer relationships, improving sales performance, and increasing revenue growth.

Is CRM software user-friendly?

Most modern CRM software is designed to be intuitive and easy to use, with many offering mobile apps and training resources to help users get started quickly.

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