Zendesk Support Suite

Zendesk is a market-leading, omnichannel support suite that consolidates email, chat, voice, social, and messaging into a unified agent workspace. Its key features include intelligent ticket routing, robust automation with macros and triggers, advanced analytics with pre-built dashboards, and a massive app marketplace. Targeting mid-size to large businesses, it offers a scalable, paid tier model starting with a Team plan. It ranks first due to its unparalleled ecosystem, continuous AI enhancements (like automated answers and sentiment analysis), and proven ability to handle complex, high-volume support operations with deep customization.