Best Help Desk Software

Zendesk is a market-leading, omnichannel support suite that consolidates email, chat, voice, social, and messaging into a unified agent workspace. Its key features include intelligent ticket routing,...

Zendesk Suite is an omnichannel customer service powerhouse that integrates live chat (formerly Zendesk Chat) seamlessly into a broader ecosystem of ticketing, knowledge base, voice, and social messag...

The Pelican 150 case is a lightweight and durable protective case designed for storing small electronics or documents. It offers waterproof, dustproof, and shockproof protection with a simple locking...

HubSpot Service is a customer support platform that enables small businesses to manage tickets, knowledge bases, and self-service portals. It includes live chat, email support, and ticket management f...

Epic! is a leading digital library for kids, offering a vast collection of over 40,000 books, audiobooks, and learning videos. Its personalized recommendations, based on reading level and interests, k...

HelpScout Plus is a powerful customer support tool that excels in email management and ticketing. It offers advanced automation features, making it ideal for businesses needing to handle complex workf...

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management, assignment, notes, SLAs, and automation directly onto the familiar Gmail interfa...

MyChart by Cerner is a patient portal that provides secure access to personal health information. It includes clinical intelligence tools for healthcare providers and advanced data security features....

LiveAgent is an all-in-one customer support platform that packs a dense feature set at a competitive price point. It combines a help desk ticketing system, live chat, a built-in call center, and a kno...

Zendesk is widely recognized for its user-friendly interface and rapid deployment capabilities. It is a dedicated customer support platform that excels at managing high volumes of incoming tickets acr...

Cerners Health Information Exchange (HIE) solution facilitates the secure exchange of patient data across different healthcare organizations. It supports interoperability and clinical intelligence, en...

The Arlo Smart Desk Lamp integrates seamlessly into modern smart homes, controllable via voice assistants like Alexa and Google Home. It offers customizable scenes and color settings, allowing you to...

Zoho Desk Free is a powerful and feature-rich option for small businesses. It offers multi-channel support, including email, social media, and phone integration (with paid add-ons). The platform's int...

Supportly Pro is an advanced customer support platform that combines live chat, ticket management, and knowledge base functionalities. It's designed for businesses requiring a comprehensive solution t...

Dixa is a conversational customer service platform aiming to create lifelong customer relationships. It unifies voice, email, chat, and messaging into a single thread per customer, using AI for intell...

GetFeedback is a customer experience platform that is deeply integrated with Salesforce. It is designed to help businesses capture feedback at every stage of the customer journey and push that data di...

BoldDesk by Syncfusion is a modern, cloud-native help desk software with a clean interface, automation rules, a knowledge base, and a customer portal. It focuses on providing a comprehensive set of fe...

Gorgias Lite is a more affordable option from the Gorgias suite, offering live chat and basic AI-powered chatbots for e-commerce businesses. It's designed to be easy to use and integrates with popular...

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone support volume is high or where AI-driven voice analytics are critical. It treats the...

Supportly Free is a basic customer support platform that offers live chat and ticket management functionalities. It's suitable for businesses looking to provide initial support without the need for ad...

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms like Shopify, Magento, and BigCommerce. It centralizes support from email, social m...

Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (Zia) to provide sentiment analysis, auto-tagging, and productivity suggestions....

Help Scout is a customer-centric support platform beloved for its simplicity and elegance, with live chat functionality delivered through its 'Beacon' product. Unlike complex ticketing systems, Help S...

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LivePerson is a veteran enterprise messaging platform that has aggressively integrated conversational AI into its core. It specializes in facilitating large-scale, asynchronous messaging conversations...

Supportly Basic is a basic customer support platform that offers live chat and ticket management functionalities. It's suitable for businesses looking to provide initial support without the need for a...

Supportly Lite is a basic customer support platform that offers live chat and ticket management functionalities. It's suitable for businesses looking to provide initial support without the need for ad...

HubSpot Support provides technical assistance and customer support for small businesses. It includes a knowledge base, live chat, and ticket management features. The platform offers responsive support...

HealthCare Scheduler provides appointment rescheduling, patient notifications, and integration with Electronic Health Records (EHR). It is designed for healthcare providers who need a comprehensive sc...

Zendesk Guide is a robust knowledge base solution integrated within the broader Zendesk suite. It offers advanced features like AI-powered content recommendations, intelligent search, and customizable...

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HubSpot Service Hub Free is a compelling option, especially for businesses already using HubSpot's CRM. It provides basic ticketing, knowledge base creation, and customer feedback surveys. The platfor...

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITIL-aligned features like incident, problem, change, and relea...

HappyFox is a robust help desk software known for its powerful workflow automation and business rule engine. It provides a classic, feature-rich ticketing system alongside capabilities for asset manag...

Xiaomi offers a fantastic blend of smart functionality and minimalist design at a very accessible price. It provides tunable white light, allowing users to mimic natural daylight cycles, and connects...

Supportly Plus is an advanced customer support platform that combines live chat, ticket management, and knowledge base functionalities. It's designed for businesses requiring a comprehensive solution...

Meditech provides EMR software that supports clinical intelligence and data security. It is known for its user-friendly interface and comprehensive features, making it a popular choice among healthcar...

Groove is a simple, email-based help desk designed for small businesses that want to provide great support without the complexity of traditional ticketing systems. It treats support emails like person...

Nectar Desk is an omnichannel contact center platform that blends help desk ticketing with integrated VoIP telephony, live chat, email, and CRM capabilities. It provides a unified agent desktop, IVR,...

Allscripts offers a comprehensive suite of healthcare IT solutions, including EMR software. It features advanced clinical intelligence and data security measures to protect sensitive patient informati...

QuickSched is user-friendly, supports appointment blocking, and provides real-time calendars. It is ideal for small clinics seeking an easy-to-use scheduling solution.

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Supportly Enterprise is a high-end customer support platform that offers advanced live chat, ticket management, and knowledge base functionalities. It's designed for large businesses requiring robust...

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer jou...

TeamSupport is a B2B-focused customer support platform designed for software and technology companies. It goes beyond ticketing with features for tracking customer relationships, managing ticket escal...

HubSpot integrates with Zendesk to streamline customer support processes. This integration supports ticket creation, escalation rules, and knowledge base management, improving the efficiency of custom...

Freshly Ticketing is a ticketing system that integrates with Freshdesk, offering robust support for businesses of all sizes. It provides advanced ticket management features and a knowledge base to emp...

OneDesk uniquely combines help desk ticketing with project management, requirements management, and roadmapping tools in a single platform. It allows teams to capture customer feedback and feature req...