Best Help Desk Software

Kayako Support is a comprehensive customer support ticketing system that offers robust features like live chat, knowledge base, and ticket management. It's ideal for businesses of all sizes looking to...

Zendesk is a market-leading, omnichannel support suite that consolidates email, chat, voice, social, and messaging into a unified agent workspace. Its key features include intelligent ticket routing,...

Zendesk is widely recognized for its user-friendly interface and rapid deployment capabilities. It is a dedicated customer support platform that excels at managing high volumes of incoming tickets acr...

HubSpot Service is a customer support platform that enables small businesses to manage tickets, knowledge bases, and self-service portals. It includes live chat, email support, and ticket management f...

The Pelican 150 case is a lightweight and durable protective case designed for storing small electronics or documents. It offers waterproof, dustproof, and shockproof protection with a simple locking...

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone support volume is high or where AI-driven voice analytics are critical. It treats the...

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms like Shopify, Magento, and BigCommerce. It centralizes support from email, social m...

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management, assignment, notes, SLAs, and automation directly onto the familiar Gmail interfa...

Freshworks Helpdesk is a cloud-based helpdesk software that provides tools for managing customer support tickets, incident tracking, and knowledge base management. It offers features such as ticket ro...

Help Scout is a customer-centric support platform beloved for its simplicity and elegance, with live chat functionality delivered through its 'Beacon' product. Unlike complex ticketing systems, Help S...

BoldDesk by Syncfusion is a modern, cloud-native help desk software with a clean interface, automation rules, a knowledge base, and a customer portal. It focuses on providing a comprehensive set of fe...

Dixa is a conversational customer service platform aiming to create lifelong customer relationships. It unifies voice, email, chat, and messaging into a single thread per customer, using AI for intell...

GetFeedback is a customer experience platform that is deeply integrated with Salesforce. It is designed to help businesses capture feedback at every stage of the customer journey and push that data di...

HubSpot Service Hub provides live chat as part of its all-in-one CRM platform, specifically within the free 'Conversations' inbox. This chat tool is deeply integrated with HubSpot's free CRM, marketin...

Gorgias Lite is a more affordable option from the Gorgias suite, offering live chat and basic AI-powered chatbots for e-commerce businesses. It's designed to be easy to use and integrates with popular...

HubSpot Support provides technical assistance and customer support for small businesses. It includes a knowledge base, live chat, and ticket management features. The platform offers responsive support...

Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (Zia) to provide sentiment analysis, auto-tagging, and productivity suggestions....

LivePerson is a veteran enterprise messaging platform that has aggressively integrated conversational AI into its core. It specializes in facilitating large-scale, asynchronous messaging conversations...

LiveAgent is an all-in-one customer support platform that packs a dense feature set at a competitive price point. It combines a help desk ticketing system, live chat, a built-in call center, and a kno...

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITIL-aligned features like incident, problem, change, and relea...

Meditech provides EMR software that supports clinical intelligence and data security. It is known for its user-friendly interface and comprehensive features, making it a popular choice among healthcar...

HappyFox is a robust help desk software known for its powerful workflow automation and business rule engine. It provides a classic, feature-rich ticketing system alongside capabilities for asset manag...

Allscripts offers a comprehensive suite of healthcare IT solutions, including EMR software. It features advanced clinical intelligence and data security measures to protect sensitive patient informati...

Nectar Desk is an omnichannel contact center platform that blends help desk ticketing with integrated VoIP telephony, live chat, email, and CRM capabilities. It provides a unified agent desktop, IVR,...

Groove is a simple, email-based help desk designed for small businesses that want to provide great support without the complexity of traditional ticketing systems. It treats support emails like person...

HubSpot integrates with Zendesk to streamline customer support processes. This integration supports ticket creation, escalation rules, and knowledge base management, improving the efficiency of custom...

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer jou...

Desk.com was once a popular, user-friendly ticketing system acquired by Salesforce. However, it has been officially discontinued and replaced by Salesforce Service Cloud. While some legacy users may s...

TeamSupport is a B2B-focused customer support platform designed for software and technology companies. It goes beyond ticketing with features for tracking customer relationships, managing ticket escal...

OneDesk uniquely combines help desk ticketing with project management, requirements management, and roadmapping tools in a single platform. It allows teams to capture customer feedback and feature req...

Zoho Creator for Helpdesk is a low-code platform that allows businesses to create custom customer support ticketing systems. It offers extensive customization options, form builders, and database mana...

Greenway Health provides EMR software that supports clinical intelligence and data security. It is known for its user-friendly interface and comprehensive features, making it a popular choice among he...

UVdesk is an open-source help desk solution with a strong focus on e-commerce integrations, particularly for Magento and Shopify. It provides multi-channel support, a knowledge base, and community-dri...

UserVoice is a feedback and support platform that combines help desk ticketing with robust tools for collecting, analyzing, and acting on customer feedback and feature requests. It includes a feedback...

Freshchat, part of the Freshworks ecosystem, is a powerful, user-friendly chatbot platform that excels in omnichannel support. It allows agents to manage conversations from WhatsApp, Facebook Messenge...

Tidio Lite is a more affordable option from the Tidio suite, offering live chat and basic AI-powered chatbots for e-commerce businesses. It's designed to be easy to use and integrates with popular e-c...

Helpjuice is a specialized knowledge base software that excels at deflecting support tickets through powerful self-service. While it includes basic ticketing, its strength is in creating, organizing,...

Deskpro is a highly customizable and API-first help desk platform available as cloud or on-premise software. It consolidates email, chat, phone, and social into a single interface and offers a help ce...

Vision Helpdesk is a flexible platform offering cloud, on-premise, and hybrid deployment options. It supports multi-brand help desks, ITIL-aligned service desk features, asset management, and a custom...

Zonka Feedback is a multi-channel CX platform for collecting feedback via web, mobile, email, SMS, and offline kiosks. It tracks NPS/CSAT, offers text analytics, and has dedicated employee feedback to...

Spiceworks Help Desk is a completely free, ad-supported ticketing system designed primarily for IT support teams. It includes cloud and on-premise versions, integrates with network inventory tools, an...

Sfreshservice is a simplified version of Freshservice, designed for organizations with basic IT service management needs. It offers essential ticketing features and integrates well with other ServiceN...

Epic! is the gold standard for digital children's libraries, offering instant access to over 40,000 high-quality books, audiobooks, and learning videos. It is designed for children aged 12 and under,...

Gorgias Community is a free version of the Gorgias platform, offering basic live chat and AI-powered chatbots for e-commerce businesses. While it lacks some advanced features of the Pro version, it st...

Freshchat Lite offers basic live chat support with AI assistance at an affordable price. It is ideal for small businesses and startups looking to enhance customer engagement without breaking the budge...

osTicket is a widely-used open-source help desk ticketing system that organizations can deploy on their own servers at no cost. It provides essential ticket management features including ticket creati...

Capillary is a customer engagement platform that helps retailers manage customer data and interactions. Its user-friendly interface makes it easy for users to create personalized experiences for their...

Zendesk Suite is an omnichannel customer service powerhouse that integrates live chat (formerly Zendesk Chat) seamlessly into a broader ecosystem of ticketing, knowledge base, voice, and social messag...

SupportPal is a self-hosted help desk software that emphasizes white-labeling and customization. It offers ticket management via email and web forms, a knowledge base, department routing, and a client...