Best Customer Experience

Delighted is a focused, simple platform designed specifically for measuring customer experience through NPS, CSAT, and CES surveys. It is incredibly easy to set up and is designed to get feedback quic...

GetFeedback is a customer experience platform that is deeply integrated with Salesforce. It is designed to help businesses capture feedback at every stage of the customer journey and push that data di...

Emplifi combines social listening, content creation, and influencer marketing capabilities into a single platform. It helps brands understand customer sentiment, create engaging content, and connect w...

Qualtrics XM is a comprehensive experience management platform designed for large enterprises. It offers advanced survey design capabilities, real-time analytics, and AI-powered text analysis to uncov...

Sprinklr is the ultimate enterprise-grade customer experience management platform. It goes far beyond social media management, offering a unified suite of tools for marketing, advertising, research, c...

Uberall is a comprehensive 'Near Me' marketing platform designed for large, multi-location brands. It focuses on the entire customer journey, from the initial search to the final visit. It excels at m...

Brian Niccol has revitalized Chipotle, focusing on digital innovation and improving the customer experience. He has expanded Chipotle's digital ordering and delivery capabilities, and introduced new m...

Now part of SurveyMonkey Enterprise, Usabilla focuses on visual feedback, allowing users to annotate screenshots and provide specific feedback on website or app designs. This is particularly valuable...

Falcon.io (now part of Brandwatch) is an enterprise-grade social media management platform that offers a comprehensive suite of tools for publishing, engagement, listening, and analytics. It is design...

Pega Predictive Analytics supports customer relationship management and process automation with advanced decision support. It integrates seamlessly into Pega's platform, providing real-time analytics...