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GetFeedback

8.6

Very Good

From $10/user/month

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description GetFeedback Overview

GetFeedback is a customer experience platform that is deeply integrated with Salesforce. It is designed to help businesses capture feedback at every stage of the customer journey and push that data directly into Salesforce for immediate action. It is the premier choice for organizations that rely heavily on Salesforce and want to ensure their feedback data is always in sync with their CRM. While it is a strong CX tool, its value is most apparent when used within the Salesforce ecosystem, making it less ideal for standalone use cases.

recommend Best for: Salesforce customers looking for advanced customer experience management tools.

info GetFeedback Specifications

Api	Yes
Platform	Web and mobile
Languages	English, Spanish, French, German, Italian, Portuguese
Integrations	Salesforce CRM

balance GetFeedback Pros & Cons

thumb_up Pros

check Integrates seamlessly with Salesforce CRM
check Comprehensive CX metrics including NPS and CSAT
check Journey-based feedback capabilities
check Mobile SDK for in-app surveys

thumb_down Cons

close Limited functionality without Salesforce CRM integration
close Higher cost compared to standalone solutions
close Steep learning curve for new users
close Customer support not as responsive as some competitors

help GetFeedback FAQ

How does GetFeedback integrate with Salesforce?

GetFeedback is natively integrated with Salesforce, allowing seamless data transfer and analysis within the CRM.

Can I use GetFeedback without a Salesforce account?

No, GetFeedback requires a Salesforce CRM to function properly.

What types of feedback can be collected using GetFeedback?

GetFeedback supports various types of feedback including NPS, CSAT, and journey-based surveys.

What is GetFeedback?

GetFeedback is a customer experience platform that is deeply integrated with Salesforce. It is designed to help businesses capture feedback at every stage of the customer journey and push that data directly into Salesforce for immediate action. It is the premier choice for organizations that rely heavily on Salesforce and want to ensure their feedback data is always in sync with their CRM. While it is a strong CX tool, its value is most apparent when used within the Salesforce ecosystem, making it less ideal for standalone use cases.

How good is GetFeedback?

GetFeedback scores 8.6/10 (Very Good) on Lunoo, making it a well-rated option in the Help Desk Software category. GetFeedback scores 8.4/10 due to its strong integration with Salesforce and comprehensive CX metrics, but it's limited by higher costs and a steeper l...

How much does GetFeedback cost?

From $10/user/month. Visit the official website for the most up-to-date pricing.

What are the best alternatives to GetFeedback?

See our alternatives page for GetFeedback for a ranked list with scores. Top alternatives include: Zendesk, Pega Platform, Freshly.io.

What is GetFeedback best for?

Salesforce customers looking for advanced customer experience management tools.

How does GetFeedback compare to Zendesk?

See our detailed comparison of GetFeedback vs Zendesk with scores, features, and an AI-powered verdict.

Is GetFeedback worth it in 2026?

With a score of 8.6/10, GetFeedback is highly rated in Help Desk Software. See all Help Desk Software ranked.

What are the key specifications of GetFeedback?

API: Yes
Platform: Web and mobile
Languages: English, Spanish, French, German, Italian, Portuguese
Integrations: Salesforce CRM

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8.6

Very Good

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Why this score

GetFeedback scores 8.6/10 due to its strong integration with Salesforce and comprehensive CX metrics, but it's limited by higher costs and a steeper learning curve.

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