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description Zonka Feedback Overview
Zonka Feedback is a multi-channel CX platform for collecting feedback via web, mobile, email, SMS, and offline kiosks. It tracks NPS/CSAT, offers text analytics, and has dedicated employee feedback tools. It targets businesses focused on omnichannel experience measurement. It uses a tiered subscription model.
It scores for its strong multi-channel capabilities, particularly its native iOS and Android apps for in-person data collection.
recommend
Best for: Ideal for businesses focused on omnichannel experience measurement and collecting both customer and employee feedback.
info Zonka Feedback Specifications
| Text Analytics | Included |
| Channels Supported | Web, mobile, email, SMS, offline kiosks |
| Employee Feedback Tools | Yes |
| Integration Capabilities | API available for integration with other systems |
| Omnichannel Experience Measurement | Yes |
balance Zonka Feedback Pros & Cons
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Pros
- Multi-channel feedback collection
- Text analytics for insights
- Employee feedback tools included
- Omnichannel experience measurement
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Cons
- Limited internationalization options
- Steep learning curve for new users
- Customer support could be more responsive
- Higher cost compared to some competitors
help Zonka Feedback FAQ
What channels does Zonka Feedback support?
Zonka Feedback supports web, mobile, email, SMS, and offline kiosks.
Does it offer text analytics?
Yes, Zonka Feedback includes advanced text analytics for detailed insights.
Is there an employee feedback tool included?
Yes, the platform comes with dedicated tools for collecting employee feedback.
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