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Zonka Feedback

7.3

Good

language

description Zonka Feedback Overview

Zonka Feedback is a multi-channel CX platform for collecting feedback via web, mobile, email, SMS, and offline kiosks. It tracks NPS/CSAT, offers text analytics, and has dedicated employee feedback tools. It targets businesses focused on omnichannel experience measurement. It uses a tiered subscription model.

It scores for its strong multi-channel capabilities, particularly its native iOS and Android apps for in-person data collection.

recommend Best for: Ideal for businesses focused on omnichannel experience measurement and collecting both customer and employee feedback.

info Zonka Feedback Specifications

Text Analytics	Included
Channels Supported	Web, mobile, email, SMS, offline kiosks
Employee Feedback Tools	Yes
Integration Capabilities	API available for integration with other systems
Omnichannel Experience Measurement	Yes

balance Zonka Feedback Pros & Cons

thumb_up Pros

check Multi-channel feedback collection
check Text analytics for insights
check Employee feedback tools included
check Omnichannel experience measurement

thumb_down Cons

close Limited internationalization options
close Steep learning curve for new users
close Customer support could be more responsive
close Higher cost compared to some competitors

help Zonka Feedback FAQ

What channels does Zonka Feedback support?

Zonka Feedback supports web, mobile, email, SMS, and offline kiosks.

Does it offer text analytics?

Yes, Zonka Feedback includes advanced text analytics for detailed insights.

Is there an employee feedback tool included?

Yes, the platform comes with dedicated tools for collecting employee feedback.

What is Zonka Feedback?

Zonka Feedback is a multi-channel CX platform for collecting feedback via web, mobile, email, SMS, and offline kiosks. It tracks NPS/CSAT, offers text analytics, and has dedicated employee feedback tools. It targets businesses focused on omnichannel experience measurement. It uses a tiered subscription model. It scores for its strong multi-channel capabilities, particularly its native iOS and Android apps for in-person data collection.

How good is Zonka Feedback?

Zonka Feedback scores 7.3/10 (Good) on Lunoo, making it a well-rated option in the Help Desk Software category. Zonka Feedback scores 8.4/10 due to its comprehensive multi-channel feedback capabilities and text analytics, but it is limited in internationalizatio...

What are the best alternatives to Zonka Feedback?

See our alternatives page for Zonka Feedback for a ranked list with scores. Top alternatives include: GetFeedback, Zendesk, Freshly.io.

What is Zonka Feedback best for?

Ideal for businesses focused on omnichannel experience measurement and collecting both customer and employee feedback.

How does Zonka Feedback compare to GetFeedback?

See our detailed comparison of Zonka Feedback vs GetFeedback with scores, features, and an AI-powered verdict.

Is Zonka Feedback worth it in 2026?

With a score of 7.3/10, Zonka Feedback is a solid option in Help Desk Software. See all Help Desk Software ranked.

What are the key specifications of Zonka Feedback?

Text Analytics: Included
Channels Supported: Web, mobile, email, SMS, offline kiosks
Employee Feedback Tools: Yes
Integration Capabilities: API available for integration with other systems
Omnichannel Experience Measurement: Yes

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7.3

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Why this score

Zonka Feedback scores 7.3/10 due to its comprehensive multi-channel feedback capabilities and text analytics, but it is limited in internationalization options and has a higher cost compared to some competitors.

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