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Kayako Support

9.4

Excellent

Free Plan • From $25/user/month

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description Kayako Support Overview

Kayako Support is a comprehensive customer support ticketing system that offers robust features like live chat, knowledge base, and ticket management. It's ideal for businesses of all sizes looking to enhance their customer service experience. While it has a user-friendly interface, the initial setup can be complex.

recommend Best for: Ideal for businesses of all sizes looking to enhance their customer service experience with a comprehensive ticketing system.

info Kayako Support Specifications

Api	Available
Languages	English, Spanish, French, German, Japanese
Platforms	Web-based
Integrations	Zapier, Slack, Salesforce, Zendesk

balance Kayako Support Pros & Cons

thumb_up Pros

check Robust ticket management features
check Comprehensive knowledge base functionality
check Supports live chat for real-time interaction
check User-friendly interface for easy navigation

thumb_down Cons

close Higher cost for enterprise plans
close Limited customization options for small businesses
close Initial setup can be complex for new users
close Customer support feedback is mixed

help Kayako Support FAQ

What are the main features of Kayako Support?

Kayako offers ticket management, live chat, and a knowledge base to enhance customer service experiences.

Is there a free plan available for Kayako?

Yes, Kayako offers a freemium model with basic features available for free.

How does Kayako handle data security?

Kayako supports encryption and secure data storage to protect customer information.

What is Kayako Support?

How good is Kayako Support?

Kayako Support scores 9.4/10 (Excellent) on Lunoo, making it one of the highest-rated options in the Help Desk Software category. Kayako Support scores 9.2/10 due to its robust feature set, user-friendly interface, and comprehensive support options. However, the higher cost for e...

How much does Kayako Support cost?

Free Plan • From $25/user/month. Visit the official website for the most up-to-date pricing.

What are the best alternatives to Kayako Support?

See our alternatives page for Kayako Support for a ranked list with scores. Top alternatives include: Zendesk Support, Freshly.io, Supportly Pro.

What is Kayako Support best for?

Ideal for businesses of all sizes looking to enhance their customer service experience with a comprehensive ticketing system.

How does Kayako Support compare to Zendesk Support?

See our detailed comparison of Kayako Support vs Zendesk Support with scores, features, and an AI-powered verdict.

Is Kayako Support worth it in 2026?

With a score of 9.4/10, Kayako Support is highly rated in Help Desk Software. See all Help Desk Software ranked.

What are the key specifications of Kayako Support?

API: Available
Languages: English, Spanish, French, German, Japanese
Platforms: Web-based
Integrations: Zapier, Slack, Salesforce, Zendesk

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9.4

Excellent

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Why this score

Kayako Support scores 9.4/10 due to its robust feature set, user-friendly interface, and comprehensive support options. However, the higher cost for enterprise plans and limited customization can be drawbacks.

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