Best IT Service Management

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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 BMC Remedyforce
BMC Remedyforce
From $150/mo

BMC Remedyforce is a leading provider of IT service management (ITSM) solutions. It offers tools for incident, problem, and change management to help businesses improve their IT operations and custome...

8.4 Very Good
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2 ServiceNow ITSM
ServiceNow ITSM
From $10/user/month (varies)

ServiceNow ITSM is a leading provider of IT service management (ITSM) solutions. It offers tools for incident, problem, and change management to help businesses improve their IT operations and custome...

8.0 Very Good
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3 Freshservice Lite
Freshservice Lite
From $10/user/month

Freshservice Lite is a more affordable option from the Freshservice suite, offering basic ticket management and knowledge base features for small businesses. While it lacks some advanced features of t...

7.5 Good
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4 Sfreshservice
Sfreshservice
Free Plan Available From $25/user/month

Sfreshservice is a simplified version of Freshservice, designed for organizations with basic IT service management needs. It offers essential ticketing features and integrates well with other ServiceN...

7.3 Good
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5 ITIL 4 Foundation
ITIL 4 Foundation

ITIL 4 Foundation provides a foundational understanding of IT service management principles and practices. It covers the key concepts of the ITIL 4 framework, including service value system, guiding p...

7.1 Good
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6 Sfreshservice Lite
Sfreshservice Lite
Free Plan Available From $25/user/month

Sfreshservice Lite is a simplified version of Freshservice, designed for organizations with basic IT service management needs. It offers essential ticketing features and integrates well with other Ser...

7.1 Good
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7 Sfreshservice Starter
Sfreshservice Starter
Free Plan Available From $25/user/month

Sfreshservice Starter is a basic version of Freshservice, designed for organizations with minimal IT service management needs. It offers essential ticketing features and integrates well with other Ser...

6.8 Fair
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8 Freshservice Community
Freshservice Community
Free Plan Available

Freshservice Community is a free version of the Freshservice platform, offering basic ticket management and knowledge base features for small businesses. While it lacks some advanced features of the P...

6.5 Fair
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