Best IT Service Management

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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 ServiceNow
ServiceNow

ServiceNow is a comprehensive enterprise platform for IT service management and business process automation. It offers a wide range of tools to streamline operations, improve customer satisfaction, an...

9.3 Excellent
2 BMC Remedyforce
BMC Remedyforce

BMC Remedyforce is a leading provider of IT service management (ITSM) solutions. It offers tools for incident, problem, and change management to help businesses improve their IT operations and custome...

8.3 Very Good
3 ServiceNow ITSM
ServiceNow ITSM

ServiceNow ITSM is a leading provider of IT service management (ITSM) solutions. It offers tools for incident, problem, and change management to help businesses improve their IT operations and custome...

7.9 Good
4 Sfreshservice
Sfreshservice

Sfreshservice is a simplified version of Freshservice, designed for organizations with basic IT service management needs. It offers essential ticketing features and integrates well with other ServiceN...

7.8 Good
5 Freshservice Lite
Freshservice Lite

Freshservice Lite is a more affordable option from the Freshservice suite, offering basic ticket management and knowledge base features for small businesses. While it lacks some advanced features of t...

7.5 Good
6 Sfreshservice Lite
Sfreshservice Lite

Sfreshservice Lite is a simplified version of Freshservice, designed for organizations with basic IT service management needs. It offers essential ticketing features and integrates well with other Ser...

7.0 Good
7 Freshservice Community
Freshservice Community

Freshservice Community is a free version of the Freshservice platform, offering basic ticket management and knowledge base features for small businesses. While it lacks some advanced features of the P...

6.8 Fair
8 Sfreshservice Starter
Sfreshservice Starter

Sfreshservice Starter is a basic version of Freshservice, designed for organizations with minimal IT service management needs. It offers essential ticketing features and integrates well with other Ser...

6.6 Fair
9 Spiceworks Help Desk
Spiceworks Help Desk

Spiceworks Help Desk is a completely free, ad-supported ticketing system designed primarily for IT support teams. It includes cloud and on-premise versions, integrates with network inventory tools, an...

6.5 Fair
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