Gorgias

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms like Shopify, Magento, and BigCommerce. It centralizes support from email, social media, live chat, and SMS into one dashboard. Its standout feature is revenue-focused automation, allowing merchants to create macros that not only resolve tickets but also apply discounts, process returns, or track orders directly within the ticket interface. The target audience is direct-to-consumer e-commerce brands of all sizes.

Pricing is tiered based on ticket volume. It ranks for its sharp focus on the e-commerce workflow, turning the help desk into a revenue-retention tool with unparalleled platform-specific automation.