Best Communication Tools For Remote Customer Service Agents
Ranking tools based on ease of use, integration capabilities, security features, customer satisfaction ratings, and support for remote work environments.
Top Ranked
Freshchat is a cloud-based live chat and customer service platform that helps businesses engage with customers in real-time. It offers features like ticketing, knowledge base, and analytics to improve...
Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee support. It offers ITIL-aligned features like incident, problem, change, and relea...
Zendesk is a robust customer support platform that supports multiple channels including email, chat, and social media. It offers a knowledge base feature to empower customers and agents with self-serv...
Zapier is a popular automation tool that connects and automates workflows between different apps and services. It supports over 2,500 integrations, making it one of the most versatile tools in its cat...
Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms like Shopify, Magento, and BigCommerce. It centralizes support from email, social m...
Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (Zia) to provide sentiment analysis, auto-tagging, and productivity suggestions....
Airtable is a hybrid spreadsheet-database platform that enables teams to build custom applications for project management, CRM, and more. It stores data in linked tables that can be viewed as grids, K...
Intercom is a comprehensive conversational relationship platform that redefines live chat by blending messaging, automation, and AI into a unified system for support, engagement, and sales. Founded in...
ActiveCampaign is a powerful customer experience automation platform that goes far beyond basic email marketing. It combines sophisticated email marketing, marketing automation, CRM, and sales automat...
Desk.com is a web-based ticketing system that offers a range of features for managing customer support inquiries. It's designed to be easy to use and integrates well with other tools, making it suitab...
Freshdesk, part of Freshworks, offers its live chat solution through Freshchat—a modern, intuitive messaging platform built for today's conversational customer experience. Freshchat is designed to be...
Salesforce Service Cloud is the enterprise-grade customer service solution within the world's leading CRM platform. Its live chat capabilities are not a standalone product but a deeply integrated chan...
Crisp is an all-in-one customer communication platform that bundles live chat, a shared team inbox, chatbots, email marketing, and CRM features into a single, affordable product. It positions itself a...
RingCentral is a cloud-based communication platform that offers voice, video, and messaging services. It integrates with other business tools like CRM systems and provides features such as screen shar...
Talkdesk is a powerful customer support platform designed for call centers and businesses with complex needs. It offers advanced features like AI-driven analytics and live chat, making it ideal for or...
HelpScout is a customer support tool that focuses on email and ticket management. It offers personalized communication features, advanced reporting, and integrations with e-commerce platforms like Sho...
