Best Customer Engagement

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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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Best 1 Intercom
Intercom
Free Plan Available From $9/month per user

Intercom is a comprehensive conversational relationship platform that redefines live chat by blending messaging, automation, and AI into a unified system for support, engagement, and sales. Founded in...

9.8 Brilliant
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2 Amperity
Amperity
Free Plan Available From $500/mo

Amperity is a robust appointment scheduling solution specifically designed for healthcare organizations. It excels in integrating with Electronic Health Record (EHR) systems like Epic and Cerner, stre...

9.2 Excellent
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3 Sprout Social
Sprout Social
From $99/mo

Sprout Social stands as the premium, all-in-one platform for medium to large businesses and agencies, renowned for its depth, polish, and powerful unified inbox. It excels by merging robust publishing...

9.2 Excellent
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4 Braze
Braze

Braze is a customer engagement platform specializing in personalized messaging across various channels, including push notifications, in-app messaging, and email. It allows marketers to create highly...

9.1 Excellent
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5 Chatra
Chatra
Free Plan Available From Free (Pro from $16/mo)

Chatra is a simple, effective live chat and messaging platform designed for small businesses and e-commerce stores. It focuses on providing a clean, distraction-free experience for both agents and cus...

9.1 Excellent
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6 Pegasystems Pega Platform
Pegasystems Pega Platform
From $250/mo

Pegasystems Pega Platform is a comprehensive enterprise application platform that provides customer engagement, process automation, and analytics capabilities. It helps organizations streamline their...

8.7 Very Good
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7 Live365
Live365
Free Plan Available From $25/mo

Live365 is a live chat software designed specifically for music streaming and social media engagement. It offers real-time chat features, analytics, and integration with popular social platforms. Perf...

8.6 Very Good
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8 Pega
Pega

Pega is a low-code platform that enables enterprises to build and automate complex business processes. It offers a visual interface for designing workflows and integrating with enterprise systems. Peg...

8.5 Very Good
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9 Freshworks
Freshworks
Free Plan Available From $12/month

Freshworks is a CRM platform that includes scheduling features for agencies. It allows users to manage client appointments and integrate with calendars for time blocking. Freshworks supports multiple...

8.4 Very Good
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10 Clover for Enterprise
Clover for Enterprise

Clover for Enterprise is a scalable POS system designed for businesses with multiple locations. It offers a wide range of apps through its Clover App Market, allowing businesses to customize their POS...

8.2 Very Good
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11 Drip
Drip
Free Plan Available From $29/month

Drip is a marketing automation platform specifically designed for e-commerce businesses, offering a free trial with limited features. It excels in behavioral targeting and personalized email marketing...

8.2 Very Good
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12 Dynamics 365 Marketing
Dynamics 365 Marketing

Microsoft Dynamics 365 Marketing is designed to help educational institutions manage and track leads effectively. It integrates seamlessly with other Microsoft products, offering a powerful CRM soluti...

7.9 Good
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13 American Virtual Cloud Technologies (AVCT)
American Virtual Cloud Technologies (AVCT)

American Virtual Cloud Technologies provides a cloud-based contact center-as-a-service (CCaaS) platform, leveraging AI to enhance customer support and agent productivity. Their platform offers feature...

7.7 Good
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14 Qualtrics Community
Qualtrics Community

Qualtrics Community provides a platform for building online communities where customers can share feedback, discuss products, and connect with each other. It's designed to foster customer engagement a...

7.4 Good
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15 Mautic
Mautic
Free Plan Available From $25/mo

Mautic is a comprehensive open-source marketing automation platform designed for businesses of all sizes. It offers features like email marketing, lead scoring, website tracking, and campaign manageme...

7.4 Good
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16 GoSquared
GoSquared

GoSquared provides real-time website analytics and customer insights. Freelancers can use it to track website traffic, identify visitor behavior, and personalize marketing campaigns. It offers a free...

7.3 Good
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17 Rejoiner
Rejoiner
Free Plan Available From $29/month

Rejoiner specializes in AI-driven customer service for e-commerce businesses, offering chatbots that can handle abandoned cart recovery and post-purchase support. Its platform integrates seamlessly wi...

7.3 Good
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18 Freshmarketer
Freshmarketer
Free Plan Available From $19/mo

Freshmarketer is a marketing automation platform from Freshworks, designed to be user-friendly and integrated with their other business software. It offers email marketing, automation workflows, landi...

7.2 Good
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19 Acquire CRM
Acquire CRM
Free Plan Available From $25/mo

Acquire CRM specializes in customer engagement and sales automation. It provides lead tracking, email marketing, and analytics to help businesses manage their customer relationships.

7.1 Good
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20 AutoMaint Pro
AutoMaint Pro
Free Plan Available From $25/mo

AutoMaint Pro provides service scheduling, inventory control, and customer engagement features. It helps manage the entire maintenance process from booking to completion while fostering strong relatio...

7.0 Good
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21 Capillary
Capillary
Free Plan Available From $20/user/month

Capillary is a customer engagement platform that helps retailers manage customer data and interactions. Its user-friendly interface makes it easy for users to create personalized experiences for their...

6.9 Fair
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22 LivePerson Engage
LivePerson Engage
From $10/user/month

LivePerson Engage is a live chat software that offers advanced features such as AI-driven customer engagement, real-time chat, and responsive design. It provides a user-friendly interface and integrat...

6.9 Fair
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23 Freshchat
Freshchat
Free Plan Available From $10/user/month

Freshchat, part of the Freshworks ecosystem, is a powerful, user-friendly chatbot platform that excels in omnichannel support. It allows agents to manage conversations from WhatsApp, Facebook Messenge...

6.8 Fair
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24 Selligent E-Commerce Analytics
Selligent E-Commerce Analytics
From $500/month

Selligent's e-commerce analytics extension helps businesses engage customers and implement retention strategies. It offers advanced personalization, A/B testing, and real-time customer insights.

6.3 Fair
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25 WebEngage
WebEngage

WebEngage is a behavioral analytics platform that provides heatmaps and session recordings alongside features for push notifications and in-app messaging. Agencies can use WebEngage to understand user...

6.0 Fair
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26 LiveEngage
LiveEngage
Free Plan Available From $29/month

LiveEngage is a cloud-based live chat software that offers multichannel support and AI-assisted features. It provides real-time analytics, automated responses, and seamless integration with other tool...

4.8 Poor
27 Bluecore
Bluecore
Free Plan Available From $99/month

Bluecore offers AI-powered personalization for email marketing and retail solutions. Its platform uses machine learning to deliver highly targeted campaigns, improving open rates and conversion. Ideal...

4.5 Poor
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28 SupplyChainInsight
SupplyChainInsight
Free Plan Available From $50/month

SupplyChainInsight focuses on demand sensing, production planning, and customer engagement through AI. It helps companies better understand market trends and improve their supply chain responsiveness.

4.4 Poor
29 Drift Integration
Drift Integration
Free Plan Available From $25/mo

HubSpot integrates with Drift to improve live chat and customer engagement. This integration supports visitor identification, conversation tracking, and web presence optimization, making it easier for...

4.1 Poor
30 HubSpot Freshsales Integration
HubSpot Freshsales Integration

The Freshsales integration for HubSpot facilitates seamless data exchange and sales automation between the two platforms. It supports features like lead scoring, opportunity tracking, and customer eng...

2.9 Poor
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