Best Live Chat Software

LiveAgent is an all-in-one customer support platform that packs a dense feature set at a competitive price point. It combines a help desk ticketing system, live chat, a built-in call center, and a knowledge base into a single interface. Notable features include real-time chat monitoring, time tracki...

Gorgias is specifically designed for e-commerce businesses using Shopify. It seamlessly integrates with your store to provide agents with instant access to order details, customer information, and product data during live chat conversations. This allows for efficient post-purchase support, resolving...

Olark is one of the original pioneers of live chat software, founded in 2009, known for its reliability, strong focus on customer relationships, and extensive customization options via its API. It provides a robust and stable chat platform with a wealth of features geared towards understanding and h...

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone support volume is high or where AI-driven voice analytics are critical. It treats the phone call as just another channel within the unified agent view. If your primary pain point is mana...

LiveAgent Pro is a web-based software solution designed to manage customer interactions through live chat and ticketing systems. It offers robust features including responsive design for optimal viewing across devices and advanced analytics for support teams. This platform is particularly useful for...

Freshchat, part of the Freshworks ecosystem, is a powerful, user-friendly chatbot platform that excels in omnichannel support. It allows agents to manage conversations from WhatsApp, Facebook Messenger, email, and web chat in a single, unified interface. Freshchat is known for its 'Freddy AI,' which...

Plivo Chat is a voice and chat solution that offers real-time communication capabilities through APIs. It provides features such as real-time chat, voice calls, and integration with popular messaging platforms, making it suitable for businesses looking to enhance their customer engagement strategies...

Live365 is a desktop and web-based live chat software solution primarily utilized by radio stations and music businesses. It facilitates real-time interaction with listeners through integrated chat features. The platform provides analytics to monitor engagement and offers seamless social media integ...

Zoho Chat is a cloud-based live chat software solution designed to enhance customer support operations. Its notable integration with CRM systems like Zoho CRM allows businesses to manage conversations and track customer interactions efficiently. It’s particularly useful for companies seeking afforda...

BuddyBoss Chat is a live chat software solution built for community management. It provides interactive communication channels ideal for businesses seeking to enhance customer support and social engagement. The responsive design ensures accessibility across devices while offering features like ticke...

LivePerson Engage is a cloud-based live chat software solution designed to enhance customer engagement. Utilizing AI integration and responsive design, it facilitates real-time conversations across various channels. This enterprise-level platform supports businesses seeking improved customer service...

PureChat is a straightforward, no-frills live chat software designed for simplicity, ease of use, and affordability. It focuses on doing the basics well: providing a reliable chat widget for your website, mobile apps for agents, and essential features like canned responses and basic reporting. Its k...