How much does Freshworks cost?

Freshworks offers a free plan and paid plans starting from $12/month.

How good is Freshworks?

Freshworks has a Lunoo score of 7.6/10. This score is based on AI-powered analysis of category fit, feature coverage, pricing signals, public reception, and recency.

Is Freshworks worth it in 2026?

Freshworks scores 7.6/10 in the CRM Scheduling category on Lunoo. Compare it with alternatives to find the best fit for your needs.

What are the best alternatives to Freshworks?

Visit lunoo.com/alternatives/freshworks to see top-ranked competitors with objective AI-powered scores and side-by-side comparisons.

How does Freshworks compare to competitors?

Lunoo provides objective, AI-powered comparisons. Use the comparison tool to see Freshworks side-by-side with any alternative.

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Freshworks

7.63

Good

CRM Scheduling Cloud Automation SAAS Helpdesk Real Time CRM Scheduling Customer Support

Free Plan • From $12/month

language

description Freshworks Overview

Freshworks is a CRM platform that includes scheduling features for agencies. It allows users to manage client appointments and integrate with calendars for time blocking. Freshworks supports multiple time zones and offers real-time updates to ensure smooth scheduling. Its task automation features make it a popular choice for agencies looking to streamline their scheduling and client management processes.

recommend Best for: Ideal for medium to large businesses looking for a comprehensive suite of CRM, helpdesk, and marketing automation tools.

info Freshworks Specifications

Api	Yes, API available for custom integrations
Languages	Available in multiple languages including English, Spanish, French, German, and more
Platforms	Web-based
Integrations	Over 100 integrations with popular tools

balance Freshworks Pros & Cons

thumb_up Pros

check User-friendly interface
check Comprehensive suite of tools
check Flexible pricing models
check Strong customer support

thumb_down Cons

close Limited free plan features
close Higher-tier plans can be expensive for small businesses
close Some advanced features require additional modules
close Integration with certain enterprise systems may be limited

help Freshworks FAQ

What are the main tools included in Freshworks?

Freshworks includes CRM, helpdesk, and marketing automation tools to manage customer relationships and sales processes.

Is there a free plan available for Freshworks?

Yes, Freshworks offers a free plan with limited features. Paid plans start at $12/month.

How does Freshworks compare to other CRM solutions in terms of pricing?

Freshworks provides flexible pricing models and competitive rates compared to some other CRM providers, but higher-tier plans can be expensive for small businesses.

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