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Best SLA

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inventory_2 5 items
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trending_up Scored across 12 criteria
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Rankings are calculated based on verified user reviews, recency of updates, and community voting weighted by user reputation score.

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0.0 – 10.0
Top Ranked
Best 1 Kayako
Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, coupled with self-service tools. It focuses on delivering a cohesive customer jou...

Customer Support Customer Service Self Service Unified Inbox Established SLA Live Chat Customer Journey Customer Support Ticketing
8.2 Very Good
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2 HappyFox
HappyFox
Free Plan Available From $25/mo

HappyFox is a robust help desk software known for its powerful workflow automation and business rule engine. It provides a classic, feature-rich ticketing system alongside capabilities for asset manag...

Mid Market Workflow Automation On Premise Customer Support Ticketing System Customer Service Ticketing Asset Management SLA
8.0 Very Good
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3 Groove
Groove
Free Plan Available From $9/user/month

Groove is a simple, email-based help desk designed for small businesses that want to provide great support without the complexity of traditional ticketing systems. It treats support emails like person...

Simple Affordable Small Business Customer Support Knowledge Base Shared Inbox Simplicity SLA Customer Support Ticketing Customer Support Software
5.8 Average
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4 SupportBee
SupportBee
Free Plan Available From $10/user/month

SupportBee is a privacy-focused, simple email ticketing system built for small teams. It transforms a shared email inbox into a support queue with features like ticket assignment, internal comments, S...

Simple Small Teams Privacy Focused Customer Support Ticketing System Shared Inbox SLA Live Chat Email Ticketing Customer Support Ticketing
5.4 Average
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5 Jitbit Helpdesk
Jitbit Helpdesk
Free Plan Available From $25/user/month

Jitbit Helpdesk is a long-standing, straightforward ticketing system available as a SaaS or self-hosted application. It focuses on email-based support with features like a shared inbox, automation rul...

Simple Helpdesk Self Hosted On Premise Customer Support Ticketing System Established SLA Email Based Customer Support Ticketing
4.6 Poor
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