BoldDesk

BoldDesk by Syncfusion is a modern, cloud-native help desk software with a clean interface, automation rules, a knowledge base, and a customer portal. It focuses on providing a comprehensive set of features at a competitive price point. It includes multi-channel support, SLA management, and time tracking. Aimed at small to medium businesses, it offers a free community edition and paid plans.

It ranks as a good emerging option for its balance of a contemporary user experience, solid feature set, and attractive pricing, making it a contender for teams looking for a fresh alternative to established players.