swap_horiz BoldDesk Alternatives

1

Zendesk Guide

Zendesk Guide is a robust knowledge base solution integrated within the broader Zendesk suite. It offers advanced featur...

Enterprise SAAS AI Powered Support

9.4 Excellent

2

HubSpot Service Hub

HubSpot Service Hub provides live chat as part of its all-in-one CRM platform, specifically within the free 'Conversatio...

All In One SAAS Inbound Marketing Marketing Automation

9.2 Excellent

3

Talkdesk

Talkdesk specializes in unifying the voice and digital channels, making it a top choice for companies where phone suppor...

Cloud Enterprise AI Powered Customer Support

9.1 Excellent

4

Hiver

Hiver is a unique solution that turns Gmail into a powerful collaborative help desk. It layers shared inbox management,...

Collaboration Workflow Automation Google Workspace Gmail Native

8.8 Great

5

Philips Hue Desk Lamp

For those prioritizing ambiance and smart integration, the Philips Hue line offers unparalleled color customization. You...

Automation Home Office Smart Lighting Help Desk Software

8.7 Great

6

Dixa

Dixa is a conversational customer service platform aiming to create lifelong customer relationships. It unifies voice, e...

Omnichannel Conversational Emerging Customer Lifetime

8.6 Great

7

Gorgias

Gorgias is a help desk built specifically for e-commerce merchants, offering deep native integrations with platforms lik...

Automation Ecommerce SAAS E Commerce

8.5 Great

8

Helpjuice

Helpjuice is a specialized knowledge base software that excels at deflecting support tickets through powerful self-servi...

Analytics Knowledge Base Self Service Knowledge Base First

8.4 Great

9

HubSpot Support

HubSpot Support is a SaaS solution designed to assist small business owners with their CRM and customer interactions. It...

SAAS Small Business Responsive CRM

8.4 Great

10

Help Scout

Help Scout is a customer-centric support platform beloved for its simplicity and elegance, with live chat functionality...

Simple Modern Team Collaboration SAAS

8.2 Great

11

Zoho Desk

Zoho Desk is a context-aware help desk solution part of the extensive Zoho business application suite. It leverages AI (...

Budget Friendly Automation AI Assistant SAAS

8.2 Great

12

Freshservice

Freshservice is Freshworks' IT service management (ITSM) solution, designed specifically for IT and internal employee su...

Automation Customer Support Cloud Based Ticketing

8.2 Great

13

Groove

Groove is a simple, email-based help desk designed for small businesses that want to provide great support without the c...

Affordable Small Business Knowledge Base Shared Inbox

7.9 Good

14

Kayako

Kayako is an established customer service platform offering a unified inbox for email, live chat, and social messages, c...

Customer Support Self Service Unified Inbox Established

7.8 Good

15

TeamSupport

TeamSupport is a B2B-focused customer support platform designed for software and technology companies. It goes beyond ti...

Enterprise B2B Customer Success Ticket Escalation

7.7 Good

16

OneDesk

OneDesk uniquely combines help desk ticketing with project management, requirements management, and roadmapping tools in...

Project Management Feedback Roadmapping Unified Platform

7.7 Good

17

UserVoice

UserVoice is a feedback and support platform that combines help desk ticketing with robust tools for collecting, analyzi...

SAAS Feedback Management Feature Request Product Roadmap

7.6 Good

18

UVdesk

UVdesk is an open-source help desk solution with a strong focus on e-commerce integrations, particularly for Magento and...

Community Ecommerce Open Source Self Hosted

7.6 Good

19

Deskpro

Deskpro is a highly customizable and API-first help desk platform available as cloud or on-premise software. It consolid...

Customizable Self Hosted API First Multi Channel

7.5 Good

20

Nectar Desk

Nectar Desk is an omnichannel contact center platform that blends help desk ticketing with integrated VoIP telephony, li...

Automation Contact Center Omnichannel CRM

6.8 Fair