Helpjuice

Helpjuice is a specialized knowledge base software that excels at deflecting support tickets through powerful self-service. While it includes basic ticketing, its strength is in creating, organizing, and optimizing internal and external knowledge bases with features like AI-powered search, advanced analytics, and extensive customization. It targets companies where knowledge management is a priority. It is a paid platform.

It ranks well for its singular focus on the knowledge base experience, which is often a weak point in general help desks, offering superior search, authoring, and analytics to reduce ticket volume effectively.