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UserVoice

8.6

Very Good

Free Plan • From $29/mo

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description UserVoice Overview

UserVoice is a feedback and support platform that combines help desk ticketing with robust tools for collecting, analyzing, and acting on customer feedback and feature requests. It includes a feedback forum, roadmap publishing, and insights dashboards. It targets product-led companies, especially SaaS, that want to close the loop between support and product development. It is a paid solution.

It scores decently for its unique dual focus on resolving tickets and aggregating product insights, helping companies prioritize their roadmap based on data from support interactions and direct user suggestions.

recommend Best for: Product-led companies, especially SaaS startups, looking for an all-in-one solution for customer feedback and support.

info UserVoice Specifications

Api	Available
Languages	English (primary), multilingual support
Platforms	Web and mobile apps
Integrations	CRM, marketing automation tools, project management software

balance UserVoice Pros & Cons

thumb_up Pros

check Comprehensive feedback collection tools
check Robust analytics and insights
check Integrated ticketing system
check Flexible roadmap publishing

thumb_down Cons

close Steep learning curve for new users
close Limited customization options for basic plans
close Higher cost compared to some alternatives
close Customer support can be slow at times

help UserVoice FAQ

What is the difference between UserVoice and other feedback platforms?

UserVoice offers a more integrated solution combining feedback collection with ticketing, analytics, and roadmap tools.

Can I customize my feedback forms easily?

Customization options are available but can be complex for beginners. Advanced users may find them flexible enough.

Is there a free plan available?

Yes, UserVoice offers a free plan with limited features, suitable for small teams or startups.

What is UserVoice?

UserVoice is a feedback and support platform that combines help desk ticketing with robust tools for collecting, analyzing, and acting on customer feedback and feature requests. It includes a feedback forum, roadmap publishing, and insights dashboards. It targets product-led companies, especially SaaS, that want to close the loop between support and product development. It is a paid solution. It scores decently for its unique dual focus on resolving tickets and aggregating product insights, helping companies prioritize their roadmap based on data from support interactions and direct user suggestions.

How good is UserVoice?

UserVoice scores 8.6/10 (Very Good) on Lunoo, making it a well-rated option in the Help Desk Software category. UserVoice scores 7.8/10 due to its comprehensive feedback and analytics tools, but it can be expensive for small businesses and has a steep learning c...

How much does UserVoice cost?

Free Plan • From $29/mo. Visit the official website for the most up-to-date pricing.

What are the best alternatives to UserVoice?

See our alternatives page for UserVoice for a ranked list with scores. Top alternatives include: OneDesk, Zendesk, HelpDesk (by LiveChat).

What is UserVoice best for?

Product-led companies, especially SaaS startups, looking for an all-in-one solution for customer feedback and support.

How does UserVoice compare to OneDesk?

See our detailed comparison of UserVoice vs OneDesk with scores, features, and an AI-powered verdict.

Is UserVoice worth it in 2026?

With a score of 8.6/10, UserVoice is highly rated in Help Desk Software. See all Help Desk Software ranked.

What are the key specifications of UserVoice?

API: Available
Languages: English (primary), multilingual support
Platforms: Web and mobile apps
Integrations: CRM, marketing automation tools, project management software

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8.6

Very Good

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Why this score

UserVoice scores 8.6/10 due to its comprehensive feedback and analytics tools, but it can be expensive for small businesses and has a steep learning curve.

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