description UserVoice Overview
UserVoice is a feedback and support platform that combines help desk ticketing with robust tools for collecting, analyzing, and acting on customer feedback and feature requests. It includes a feedback forum, roadmap publishing, and insights dashboards. It targets product-led companies, especially SaaS, that want to close the loop between support and product development. It is a paid solution.
It scores decently for its unique dual focus on resolving tickets and aggregating product insights, helping companies prioritize their roadmap based on data from support interactions and direct user suggestions.
info UserVoice Specifications
| Api | Available |
| Languages | English (primary), multilingual support |
| Platforms | Web and mobile apps |
| Integrations | CRM, marketing automation tools, project management software |
balance UserVoice Pros & Cons
- Comprehensive feedback collection tools
- Robust analytics and insights
- Integrated ticketing system
- Flexible roadmap publishing
- Steep learning curve for new users
- Limited customization options for basic plans
- Higher cost compared to some alternatives
- Customer support can be slow at times
help UserVoice FAQ
What is the difference between UserVoice and other feedback platforms?
UserVoice offers a more integrated solution combining feedback collection with ticketing, analytics, and roadmap tools.
Can I customize my feedback forms easily?
Customization options are available but can be complex for beginners. Advanced users may find them flexible enough.
Is there a free plan available?
Yes, UserVoice offers a free plan with limited features, suitable for small teams or startups.
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